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  1. Jira Service Management Cloud
  2. JSDCLOUD-15179

Option to select the Request Type on Create Linked Issue screen for JSM Projects

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    • Resolution: Unresolved
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      Issue Summary

      Currently, when creating a Linked Issue for a JSM Project, we only have the option to select the Issue Type, not the Request Type for the linked ticket. Since we cannot Create a Linked Issue Screen as per JSDCLOUD-3917, we should have a default option to enter the values for the Request Type.

      Steps to Reproduce

      1. Open an existing issue from any JSM project and click on the Link Issue button > + Create linked issue;


      2. On the Create linked issue screen, notice that we only see the option to select the Issue Type, not the Request type.

      Expected Results

      Since we are creating a linked issue from an existing JSM ticket, we should have the option to select the Request Type of the ticket.

      Actual Results

      On the Create linked issue screen, we can only select the Issue Type for the ticket.

      Workaround

      The workaround is to create an Automation Rule to set the Request Type for any ticket which has an empty value for this field.

        1. image-2022-04-21-17-42-44-938.png
          125 kB
          Rodrigo Silva
        2. image-2022-04-21-17-43-13-699.png
          92 kB
          Rodrigo Silva

              rcrossman@atlassian.com Rachel Crossman
              rsilva@atlassian.com Rodrigo Silva
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                Created:
                Updated: