Create a Linked Issue Screen

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    • Type: Suggestion
    • Resolution: Unresolved
    • Component/s: Issue View
    • None
    • 1,280
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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Product team update 20 November 2024

      Hi all,

      Jira recently shipped the new 'Jira issue create experience'. 

      This is not yet available in JSM as it does not pre-populate the fields in the linked issue with data from the original. We understand this is important functionality and so we are delaying implementing the new experience in JSM until this gap has been addressed.

      More information can be found here.

      Please vote for this suggestion (and comment below) if you would like to see JSM use the new experience.

      Kind regards,

      Sam Knight

      Problem Definition

      • Currently, Create Linked Issue Screen only shows the system default fields and required fields as per field configurations.
      • Creating a linked issue from a JSM project, opens the old work item experience, and it doesn’t use the new create work item experience, where Forge custom fields are not supported

      Suggested Solution

      1. Add the ability to reorder the fields in the Create linked issue screen, such as the Copy attachments checkbox.
      2. Allow configuring Create Linked Issue Screen like Create/Edit/View Issue screens.
      3. Create Linked Issue Screen should show all the fields as Create Issue screen.

      Workaround for Forge custom fields:

      • Add linked issues field to Create screen.
      • Use the Create button at the top
      • Add linked issues in create screen which will link tickets.

      Why this is important

      This is causing JSDCLOUD-5650

      Original request

       Hi,
      It would be great if we could customize the Create a Linked Issue Screen, similar to what we do when creating a screen to an issue type.

              Assignee:
              Anshumaan Bhartiya
              Reporter:
              Chris Moreira
              Votes:
              644 Vote for this issue
              Watchers:
              335 Start watching this issue

                Created:
                Updated: