Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-15179

Option to select the Request Type on Create Linked Issue screen for JSM Projects

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • Issue View
    • None
    • 30
    • 11
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Issue Summary

      Currently, when creating a Linked Issue for a JSM Project, we only have the option to select the Issue Type, not the Request Type for the linked ticket. Since we cannot Create a Linked Issue Screen as per JSDCLOUD-3917, we should have a default option to enter the values for the Request Type.

      Steps to Reproduce

      1. Open an existing issue from any JSM project and click on the Link Issue button > + Create linked issue;


      2. On the Create linked issue screen, notice that we only see the option to select the Issue Type, not the Request type.

      Expected Results

      Since we are creating a linked issue from an existing JSM ticket, we should have the option to select the Request Type of the ticket.

      Actual Results

      On the Create linked issue screen, we can only select the Issue Type for the ticket.

      Workaround

      The workaround is to create an Automation Rule to set the Request Type for any ticket which has an empty value for this field.

              rcrossman@atlassian.com Rachel Crossman
              rsilva@atlassian.com Rodrigo Silva
              Votes:
              38 Vote for this issue
              Watchers:
              23 Start watching this issue

                Created:
                Updated: