Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-14108

Unable to embed resource message for new attachments different than images

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      Issue Summary

      "Unable to embed resource" message for new attachments that are not an image

      Steps to Reproduce

      1. Add an attachment to a JSM issue (not an image file)
      2. Click on "Reply to customer" and save it to trigger a customer notification

      Expected Results

      The customer notification contains the file link for download.

      Actual Results

      The customer notification contains the message:
      Unable to embed resource: "filename.extension" of type "filetype"

      Workaround

      Change the attachment's view option to "Display inline" before saving the comment.

        1. screenshot-1.png
          26 kB
          André Sinatora
        2. screenshot-2.png
          13 kB
          André Sinatora
        3. screenshot-3.png
          17 kB
          André Sinatora

              771e6d47d7f1 Shivam Mukati
              64c8f1937384 André Sinatora (Inactive)
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                Created:
                Updated:
                Resolved: