Unable to embed resource message for new attachments different than images

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    • 40
    • Severity 3 - Minor
    • 93

      Issue Summary

      "Unable to embed resource" message for new attachments that are not an image

      Steps to Reproduce

      1. Add an attachment to a JSM issue (not an image file)
      2. Click on "Reply to customer" and save it to trigger a customer notification

      Expected Results

      The customer notification contains the file link for download.

      Actual Results

      The customer notification contains the message:
      Unable to embed resource: "filename.extension" of type "filetype"

      Workaround

      Change the attachment's view option to "Display inline" before saving the comment.

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            Assignee:
            Shivam Mukati
            Reporter:
            André Sinatora (Inactive)
            Votes:
            36 Vote for this issue
            Watchers:
            60 Start watching this issue

              Created:
              Updated:
              Resolved: