-
Bug
-
Resolution: Duplicate
-
Highest
-
40
-
Severity 3 - Minor
-
93
-
Issue Summary
"Unable to embed resource" message for new attachments that are not an image
Steps to Reproduce
- Add an attachment to a JSM issue (not an image file)
- Click on "Reply to customer" and save it to trigger a customer notification
Expected Results
The customer notification contains the file link for download.
Actual Results
The customer notification contains the message:
Unable to embed resource: "filename.extension" of type "filetype"
Workaround
Change the attachment's view option to "Display inline" before saving the comment.
- is related to
-
JSDCLOUD-11572 Adding a non-image or image without extension in a comment in Jira Service Management generates an error message in the customer notification
-
- Closed
-