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  1. Jira Service Management Cloud
  2. JSDCLOUD-1402

Added participants cannot access Issues to which they have been added

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      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      According the SD2.2.0 Release Notes customers can be added as participants to Issues to allow them to access said Issue. After upgrading, I am able to add participants as a normal Jira User/SD Agent, however, the user added cannot access the ticket. The issue does not appear in the "My Requests" screen for the added participant, the added participant cannot search on them, and it the URL is used a permission error is returned.

      I am not sure which OD release of the 2.2 is installed.

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        2. PortalTicketwithParticipants.png
          PortalTicketwithParticipants.png
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        3. ParticipantVisible.png
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              Unassigned Unassigned
              a4899c7f4141 Ben Bowen
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