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  1. Jira Service Management Cloud
  2. JSDCLOUD-11252

Form Fields: Add additional forms based on previous fields filling

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Ability to add additional forms based on previous field filling.

      • External: dynamic add a form on the Portal(like a "+" to add an additional form)
      • Internal: add a form using automation

      Workaround

      Option 1: Create a conditional logic for dynamic fields to add some options when you select an specific item.

      Option 2: Use Automation

      • In the initial form link to relevant custom fields (that are needed to determine which forms to add)
      • Use the Form Submitted trigger in Automation to trigger an automation rule
      • Perform checks (If Conditions) against the Jira fields to determine which subsequent form to add
      • Use the Add Form action to add the relevant form, setting to external if needed by the customer.

      Using Forms API

              96677a1d9b4c Sam Knight
              ctrilha@atlassian.com Charles Trilha (Inactive)
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                Created:
                Updated: