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  1. Jira Service Management Cloud
  2. JSDCLOUD-11010

Forms automation: Dynamically assign a form request based on a field value/response in the portal

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      Summary

      In JSM Forms is currently not possible to assign a form request to an agent based on a field value/response in the portal.

      Workaround

      Currently, we have a workaround using Automation for Jira(A4J) or Forms API to assign a form based on a field response, but only after the ticket has already been created on the portal:

              Unassigned Unassigned
              ctrilha@atlassian.com Charles Trilha (Inactive)
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                Created:
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