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  1. Jira Service Management Cloud
  2. JSDCLOUD-11191

Issue Collector not showing fields for logged in Portal Only users

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    Description

      Summary

      If a Portal Only user is logged in, all Issue Collector fields other than "Name" and "Email" will not show breaking all usability of the collector.

      Affects

      • JIRA Issue Collector - Custom Template

      Steps to Reproduce

      1. Create an issue collector using the Custom Template
      2. View the issue collector with a non logged in user. e.g: in incognito mode
      3. Log in with a Portal Only user
      4. View the issue collector with that user

      Expected Results

      Issue collector shows normally because the Issue Collector is public

      Actual Results

      Only "Name" and "Email" fields show for the Portal Only user but all fields configured show for public users.

      Notes

      This does not affect the templates "Got Feedback?" and "Raise a bug" that show all fields regardless the user session.

      Workaround

      Log out the Portal Only user to create the request.
      Optional until bug is addressed: add a mention to the "Message" of the collector to warn Portal Only users of the problem so they logout. e.g: "If this form is only showing "Name" and "Email" please logout from <site-url> and refresh the page."

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              6becd53207f5 Zoe Bott
              mfernandezbadii Mauro Badii
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              Dates

                Created:
                Updated:
                Resolved: