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  1. Jira Service Management Data Center
  2. JSDSERVER-988

Reply email to users who don't have Service Desk accounts and public signup is disabled, instead of silently ignoring those emails

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently, when a user sends an email to a Service Desk mail channel's email account, and that user does not have a Service Desk customer account, and public signup on the server is disabled, that email is never processed.

      There should be a reply to the customer, e.g. "please contact .... for an account." rather than the request being silently ignored.

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        Issue Links

          is related to

          Suggestion - JSDSERVER-818 JSM should send reply or notification when mail handler cannot create or update issue

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-988 Reply email to users who don't have Service Desk accounts and public signup is disabled, instead of silently ignoring those emails

          • Closed

          Suggestion - JSDSERVER-1892 Unrecognised Customers using Email Channel

          • Gathering Interest

          Suggestion - JSDSERVER-2262 Provide a way for Admin / Agent to view unprocessed mail queue and action items

          • Gathering Interest
          mentioned in

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              Unassigned Unassigned
              dleng Daniel Leng (Inactive)
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