It would be useful to have automated notifications based on SLAs.
Example use cases
- a new service request hasn't been assigned in required time;
- the team needs to be reminded of an SLA that's close to breaching;
- tickets need to be escalated to supervisors when SLAs are close to breaching or breached.
JQL filter subscriptions can be used as a workaround, as described in this article: How to configure notifications for breached SLAs.