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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-513

Make it possible to use service desk in combination with subdomains



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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.


      Atlassian Update – 28 Jan 2021

      Hi everyone,

      Thank you for your interest in this issue.

      This suggestion is considered a potential addition to our longer-term roadmap. We'll typically review this request in about 12 months time, at which point we’ll consider whether we need to alter its status.

      For the nearest future we've decided to prioritise other areas of the Jira Service Management roadmap.

      We hope that you appreciate our candid and transparent communication. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

      To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

      Kind regards,


      Jira Service Management, Server & Data Center

      Atlassian status update as of 9th May 2018

      Thank you everyone who has voted or commented on this suggestion. Apologies for allowing this issue to remain open for a period of time without a clear update.

      We've assessed this request and how it may positively impact our broad enterprise customer base. After initial analysis we have decided that we may not include this in our short-medium term roadmap. However, we’re not closing the ticket at this time in order to garner broader interest for this feature. I understand this may seem disappointing, but we believe it’s important for us to be open, transparent and honest with our customers.

      In the mean time we’ve been busy and have recently released Priorities per project, Approval visibility and also addressed the #1 JAC issue of disabling account verification emails.

      We will definitely post an update if we prioritize this feature earlier.

      Thank you for your support.

      — Jira Service Desk Team


      Currently it is not possible to use create a subdomain, f.e support.example.com and link this subdomain to the service desk url https://www.example.com/jira/servicedesk/customer/key.


      Use a Reverse Proxy or URL redirect service external from JIRA.

      Another workaround is described in How to customize customer portal URL in JIRA Service Desk Server

      • Please ensure you test this first on your test instance before you implement on your production.
      • Please also note that Atlassian does not support this customization.


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              Unassigned Unassigned
              benji.mommen Benji Mommen [ACA IT]
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