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  1. Jira Service Management Data Center
  2. JSDSERVER-513

Make it possible to use service desk in combination with subdomains


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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Atlassian Update – 28 Jan 2021

      Hi everyone,

      Thank you for your interest in this issue.

      This suggestion is considered a potential addition to our longer-term roadmap. We'll typically review this request in about 12 months time, at which point we’ll consider whether we need to alter its status.

      For the nearest future we've decided to prioritise other areas of the Jira Service Management roadmap.

      We hope that you appreciate our candid and transparent communication. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

      To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

      Kind regards,


      Jira Service Management, Server & Data Center

      Currently it is not possible to use create a subdomain, f.e support.example.com and link this subdomain to the service desk url https://www.example.com/jira/servicedesk/customer/key.


      Use a Reverse Proxy or URL redirect service external from JIRA.

      Another workaround is described in How to customize customer portal URL in JIRA Service Desk Server

      • Please ensure you test this first on your test instance before you implement on your production.
      • Please also note that Atlassian does not support this customization.

            Unassigned Unassigned
            benji.mommen Benji Mommen [ACA IT]
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