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  1. Jira Service Management Data Center
  2. JSDSERVER-43

Attachments within Customer Portal request view

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Details

    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Attachment can be visible within Customer Portal only if it was attached during ticket creation, comment / add attachment functionality by a client, or attached and then added to comment via a wiki markup link by an agent. It would be nice if I could mark my attachments in JIRA issue view to be displayed on Customer Portal Request view.

      Workaround

      When adding comments to an issue that will be viewed through a Customer Portal, ensure they're added as part of the comment as per https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=attachments, for example:

      [^death_star_blueprints.zip]

      For more information why this issue is marked as closed, please refer to this comment.

      Attachments

        1. CP.png
          CP.png
          42 kB
        2. CP2.png
          CP2.png
          36 kB

        Issue Links

          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-141 Cannot see attachments in Service Desk view

          • Low - Low priority issues
          • Closed
          is superseded by

          Suggestion - JSDSERVER-610 Make it easier for Service Desk team members to attach customer-visible files to a ticket

          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-338 Unable to attach word documents in a way that makes it visible on the customer portal

          • Low - Low priority issues
          • Closed

          Suggestion - JSDCLOUD-43 Attachments within Customer Portal request view

          • Closed

          DESK-2081 Loading...

          was cloned as

          Suggestion - JSDSERVER-4646 Attachments within Customer Portal request view

          • Gathering Interest
          mentioned in

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          Activity

            People

              Unassigned Unassigned
              1308175db778 Aliaksei Mishenin
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              48 Vote for this issue
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              158 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

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