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  1. Jira Service Management Data Center
  2. JSDSERVER-390

Ability to search by reference ID in Customer Portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Improve the ability to search by reference ID(Isuee Key) in Customer Portal as you can see on the following screenshot:

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          is duplicated by

          Suggestion - JSDSERVER-708 Allow customers to search for issues by issue key.

          • Closed

          Suggestion - JSDSERVER-1048 Allow to search tickets in Customer Portal by Reference number

          • Closed
          relates to

          Suggestion - JSDCLOUD-390 Ability to search by reference ID in Customer Portal

          • Closed
          mentioned in

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              jhansen@atlassian.com Joshua Hansen
              hlechner HenriqueA
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                Created:
                Updated:
                Resolved:

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