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  1. JIRA Service Desk Server
  2. JSDSERVER-37

Allow SLAs to be configured in decimals

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    Details

    • Type: Suggestion
    • Status: Resolved (View Workflow)
    • Resolution: Fixed
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning out product roadmap. To understand how this piece of feedback will be reviewed, see An updated work flow for server feature suggestions.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently, the SLAs can only be configured in full numbers (1,2,3, etc), but there could be situations where the admin would want to configure the SLAs to be a bit more precise, for example, 2 and a half hours (2.5 hours).

      However, this is currently not possible in Service Desk, and it would be helpful if this is implemented.

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              • Assignee:
                Unassigned
                Reporter:
                jtye Joe Wai Tye
              • Votes:
                63 Vote for this issue
                Watchers:
                49 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: