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  1. Jira Service Management Data Center
  2. JSDSERVER-37

Allow SLAs to be configured in decimals

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently, the SLAs can only be configured in full numbers (1,2,3, etc), but there could be situations where the admin would want to configure the SLAs to be a bit more precise, for example, 2 and a half hours (2.5 hours).

      However, this is currently not possible in Service Desk, and it would be helpful if this is implemented.

              Unassigned Unassigned
              jtye Joe Wai Tye (Inactive)
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