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  1. Jira Service Management Data Center
  2. JSDSERVER-3436

Customize Satisfaction Feedback wording on every selected rating

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Description

      When SD customer click Satisfaction Feedback on the email notification, it will be redirected to Satisfaction Feedback page where they can add the rating and leave a comment. The current wording for every selected rating are:

      • Sorry to hear that
      • Thanks! We got it.
      • Awesome! We Got it.

      It is not currently possible to update that.

      Suggested Resolution

      It would be great if users can have an option to edit the wordings.

      Attachments

        Issue Links

          is related to

          Suggestion - JSDSERVER-4002 As an admin I want to be able to add description for star rating

          • Closed

          Suggestion - JSDSERVER-4293 Ability to Add more Columns to Satisfaction report

          • Gathering Interest

          Suggestion - JSDSERVER-5018 As an Admin, I want to be able to use a 0-10 point scale for CSAT

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-3436 Customize Satisfaction Feedback wording on every selected rating

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              rsaputra Adven
              Votes:
              64 Vote for this issue
              Watchers:
              31 Start watching this issue

              Dates

                Created:
                Updated:

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