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  1. Jira Service Management Data Center
  2. JSDSERVER-2488

Option to remove the Search Bar in the Service Desk portals overview.

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Atlassian Update – 4 March 2021

      Hi everyone,

      This is Charlie from the Jira Service Management, Server & Data Center team. We’re excited to let you know that we’re starting work on this suggestion. While we don’t have a concrete timeline on the delivery, we hope to roll it out soon and will update the status here when we have additional details.

      Kind regards,

      Charlie

      Problem Definition

      When there are multiple Service Desk projects, the Service Desk portals overview, eg. https://<instance name>/servicedesk/customer/portals, will display a Search bar.
      It is currently not possible to remove the search bar.

      Suggested Solution

      Make it possible to remove the search bar in the Service Desk portals overview

        1. search_bar.png
          search_bar.png
          18 kB

          Form Name

            [JSDSERVER-2488] Option to remove the Search Bar in the Service Desk portals overview.

            Daniel Guidry added a comment -

            Why was this feature only enabled in datacenter?? Absurd. Smaller organizations are more likely to need this than giant enterprises.

             

            I should have expected nothing less at this point. 

            Daniel Guidry added a comment - Why was this feature only enabled in datacenter?? Absurd. Smaller organizations are more likely to need this than giant enterprises.   I should have expected nothing less at this point. 

            Tim Hailey added a comment - - edited

            Hello Charlie, @Charlie Marriott

            I can't find this feature in the JSM Server version? I am running 4.20.6.

            Thanks,

            Tim Hailey

            Tim Hailey added a comment - - edited Hello Charlie, @Charlie Marriott I can't find this feature in the JSM Server version? I am running 4.20.6. Thanks, Tim Hailey

            Charlie Marriott added a comment -
            Atlassian Update – 23 July 2021

            Hi 0aab38758493,

            Thanks for your question!

            The option to remove the portal search bar was released in JSM DC version 4.18 on 1 July 2021. If you are interested in following progress for this feature in JSM Cloud, please watch and comment on JSDCLOUD-2488.

            I hope that helps,

            Charlie
            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 23 July 2021 Hi 0aab38758493 , Thanks for your question! The option to remove the portal search bar was released in JSM DC version 4.18 on 1 July 2021. If you are interested in following progress for this feature in JSM Cloud, please watch and comment on JSDCLOUD-2488 . I hope that helps, Charlie Jira Service Management, Server & Data Center

            Joe90 added a comment -

            @Charlie Marriott

            Hi Charlie,

            As this impacts a project we are about to complete on our service desks and I would like to set expectations to our customers, I was wondering whether at this stage of development you could give a rough eta, for example: will it be Q4 this year, or Q1 next year?

            Thank you,

            Joe

             

            Joe90 added a comment - @Charlie Marriott Hi Charlie, As this impacts a project we are about to complete on our service desks and I would like to set expectations to our customers, I was wondering whether at this stage of development you could give a rough eta, for example: will it be Q4 this year, or Q1 next year? Thank you, Joe  

            Todd Thomas added a comment -

            Wanda-

            See the linked issue for the Cloud version. There was an update in the last 3 days that says they need to work on it but isn't on their short term roadmap and exploring possibilities:

            https://jira.atlassian.com/browse/JSDCLOUD-2488

            Todd Thomas added a comment - Wanda- See the linked issue for the Cloud version. There was an update in the last 3 days that says they need to work on it but isn't on their short term roadmap and exploring possibilities: https://jira.atlassian.com/browse/JSDCLOUD-2488

            Wanda Ng added a comment -

            Hi Sylwia,

            Would this be automatically rolled out if we are on cloud based Jira?

            If not, how do we upgrade?

            Thanks,

            Wanda

            Wanda Ng added a comment - Hi Sylwia, Would this be automatically rolled out if we are on cloud based Jira? If not, how do we upgrade? Thanks, Wanda

            Charlie Marriott added a comment -
            Atlassian Update – 4 March 2021

            Hi everyone,

            This is Charlie from the Jira Service Management, Server & Data Center team. We’re excited to let you know that we’re starting work on this suggestion. While we don’t have a concrete timeline on the delivery, we hope to roll it out soon and will update the status here when we have additional details.

            Kind regards,

            Charlie

            Charlie Marriott added a comment - Atlassian Update – 4 March 2021 Hi everyone, This is Charlie from the Jira Service Management, Server & Data Center team. We’re excited to let you know that we’re starting work on this suggestion. While we don’t have a concrete timeline on the delivery, we hope to roll it out soon and will update the status here when we have additional details. Kind regards, Charlie

            Andrey Kravtsov added a comment -

            +1

            Andrey Kravtsov added a comment - +1

            Alicia Power added a comment -

            Please implement this.

            Alicia Power added a comment - Please implement this.

            Kaur Klaamann added a comment -

            +1

            Kaur Klaamann added a comment - +1

              cmarriott Charlie Marriott
              dsjauwmook davy
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                Created:
                Updated:
                Resolved: