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  1. Jira Service Management Data Center
  2. JSDSERVER-2253

Do not burn JSD License for Jira-Administrators

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As a JIRA-Administrator I want to help and support our users with the configuration of their Jira Service Desk.

      Currently I need a valid and named JSD-License.
      I will never work with the queues or with those Tickets. It's just the configuration and the support if needed.

      Our License is filled 100% with our Agents.
      So I don't have the possibility to help them. (Of course I can revoke someone, and made myself to an Agent and after that I switch that back, but this is not good for the daily work).

      ==> Let JIRA-Administrators be an "Agent" without needing an Agent-License.

      https://answers.atlassian.com/questions/24646484/jsd-license-for-jira-administrators

      Kind regards
      André

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        Issue Links

          is blocked by

          Suggestion - JSDSERVER-1190 JIRA Admins should be able to delete Servicedesk Issues

          • Closed
          is duplicated by

          Suggestion - JSDSERVER-4337 Feature Request: allow admins of Service Desk without using agent licenses

          • Closed
          relates to

          Suggestion - JSDCLOUD-2253 Do not burn JSD License for Jira-Administrators

          • Closed

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              Unassigned Unassigned
              a197842399b5 Andre Lehmann
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                Updated:

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