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  1. Jira Service Management Data Center
  2. JSDSERVER-201

Enhance JIRA Service Desk to run as external customer-facing support system as promised in JRA-27613

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Details

    • Suggestion
    • Resolution: Answered
    • None
    • None
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      JIRA Service Desk is the outcome of JIRA ViewPort aka Alternative JIRA Views ( JRA-27613 ).

      After JRA-1330 ( field level security permission) was closed with "Won't fix", we all had high hopes because JRA-27613 was the long missing answer to achieve the same goals without having JRA-1330.

      Please fulfill the expectations and promises you made and turn JIRA Service Desk

      • into a dedicated application (e.g. own URL and instance) to serve as an external customer-facing support system interacting with JIRA
      • and therefore adjust the licensing accordingly

      Attachments

        Issue Links

          derived from

          Suggestion - JRASERVER-1330 Provide field-level security permissions

          • Closed

          Suggestion - JRASERVER-27613 Alternative JIRA Views

          • Closed
          incorporates

          Suggestion - JSDSERVER-62 Add Permission so user can only view Portal and not JIRA.

          • Closed

          Suggestion - JSDSERVER-85 Allow license sits for customers

          • Closed
          relates to

          Suggestion - JSDCLOUD-201 Enhance JIRA Service Desk to run as external customer-facing support system as promised in JRA-27613

          • Closed
          links to

          Web Link About JIRA Service Desk pricing as internal vs external support system

          Activity

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              7c053887-380b-433f-a5ba-d4d850d12439 Deleted Account (Inactive)
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              Dates

                Created:
                Updated:
                Resolved:

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