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  1. Jira Service Management Data Center
  2. JSDSERVER-1627

Create ability to customize the Customer Portal URL in Jira ServiceDesk


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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      As a Project Administrator, I would like to have the ability to display a different URL for Jira Service Management (e.g. support.company.com) instead of jira.xxx.com

      Problem Definition

      In Jira Service Management, customers must access Jira by using a Service Project URL, which can sometimes be quite a long path, depending on the portal.

      Suggested Solution

      • Create the ability to have a Short URL option on the portal, (like short url's in Confluence pages)
      • Create the ability to have customisable short URL's that could point to different portals in Jira Service Desk.
      • Create the ability to have this configured per project and global

      If implemented, the solution should cover scenarios with Data Center and SSO setups


      Use a Reverse Proxy or URL redirect service external from Jira.

      Another workaround is described in How to customize customer portal URL in Jira Service Management Server

      • Please ensure you test this first on your test instance before you implement on your production.
      • Please also note that Atlassian does not support this customization.

            Unassigned Unassigned
            akassab Alex
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