Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-1620

Option to disable initial service desk ticket confirmation notification

    XMLWordPrintable

Details

    • 2
    • 6
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As an service desk admin I want to be able to disable the initial confirmation email sent by jira service desk to our customers after a new request was created via mail.

      Attachments

        Issue Links

          derived from

          Suggestion - JSDSERVER-2263 Provide Summary and Description Information in Service Desk Confirmation Emails Sent to Customers

          • Closed
          duplicates

          Suggestion - JSDSERVER-1510 As a customer, I don't want to get Service-Desk notification emails for my own issue creation

          • Closed
          relates to

          Suggestion - JSDCLOUD-1620 Option to disable initial service desk ticket confirmation notification

          • Closed

          SDS-10547 Loading...

          Activity

            People

              Unassigned Unassigned
              c6c298901cb9 STAGIL
              Votes:
              50 Vote for this issue
              Watchers:
              40 Start watching this issue

              Dates

                Created:
                Updated:

                Backbone Issue Sync