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  1. Jira Data Center
  2. JRASERVER-43767

Unable to Restore Backup from Cloud 6.5-OD-05-041 to JIRA Server

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      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Steps to Reproduce:

      1. Take the latest JIRA Cloud backup.
      2. Install JIRA 6.4.6.
      3. Put the Cloud backup on the JIRA Home > import
      4. Run the Setup Wizard.
      5. Choose Import Data
      6. Put the Backup name on the File Name

      Expected Result:

      • There will be a warning, but there is an option that able to be clicked to proceed the restore.

      Actual Result:

      • The warning below appears:

      Workaround
      Try restoring to a slightly older JIRA server version e.g. 6.4.5 if possible.

      NOTES:

      • JIRA 6.4 also have the same problem.

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            [JRASERVER-43767] Unable to Restore Backup from Cloud 6.5-OD-05-041 to JIRA Server

            Shaheen Ghiassy added a comment -

            I solved this via Marcin's comment on https://jira.atlassian.com/browse/JRA-42797

            Shaheen Ghiassy added a comment - I solved this via Marcin's comment on https://jira.atlassian.com/browse/JRA-42797

            MattS added a comment -

            This problem occurs a few times
            Per year it seems. Surely not minor since it stops a migration dead in its tracks

            MattS added a comment - This problem occurs a few times Per year it seems. Surely not minor since it stops a migration dead in its tracks

            Robert Compton added a comment -

            Good evening,
            Is there any update for this issue? This problem is currently preventing me from restoring a Cloud DB to our new standalone JIRA instance. This is a major problem from us.

            Robert Compton added a comment - Good evening, Is there any update for this issue? This problem is currently preventing me from restoring a Cloud DB to our new standalone JIRA instance. This is a major problem from us.

            MattS added a comment -

            Perhaps this is another case of JIRA Cloud and JIRA Server getting out of sync with their expected versions. It seems to happen a few times a year and then get fixed within a few days

            MattS added a comment - Perhaps this is another case of JIRA Cloud and JIRA Server getting out of sync with their expected versions. It seems to happen a few times a year and then get fixed within a few days

              Unassigned Unassigned
              jrahmadiputra Julian (Inactive)
              Affected customers:
              6 This affects my team
              Watchers:
              23 Start watching this issue

                Created:
                Updated:
                Resolved: