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  1. JIRA Server (including JIRA Core)
  2. JRASERVER-44010

Importing JIRA Cloud to JIRA Server 6.4.7 Fails

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    Details

    • Occurrence Factor:
      10%
    • Development Effort:
      S

      Description

      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Problem Description

      Importing backup into from JIRA Cloud to JIRA Server fails

      Environment

      Cloud backup generated on 2015/06/24 (JIRA-backup-20150624)

      Expected Behavior

      Restore process should be successful from Cloud XML back to JIRA Server

      Actual Behavior

      Restore process fails with the below error in the UI

      The file you are trying to import is from JIRA 6.5-OD-07-005, which is newer than your current version of JIRA and will not work. The import file claims it can be successfully imported into JIRA 6.3.12 or later.
      
      If JIRA 6.3.12 is not yet available for download, please contact support.
      

      This might be due to change of downgrade logic in 6.4.6.

      Workaround

      Try to restore the XML back up from the Cloud on fresh copy of JIRA 6.4.5
      Enter the license when you restore it on JIRA 6.4.5

        Attachments

        1. importerror.png
          importerror.png
          18 kB
        2. JIRA_645_workaround .png
          JIRA_645_workaround .png
          51 kB

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              • Assignee:
                Unassigned
                Reporter:
                somidi Sam Omidi (Inactive)
              • Votes:
                2 Vote for this issue
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                7 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: