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  1. Jira Data Center
  2. JRASERVER-44010

Importing JIRA Cloud to JIRA Server 6.4.7 Fails

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    Description

      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Problem Description

      Importing backup into from JIRA Cloud to JIRA Server fails

      Environment

      Cloud backup generated on 2015/06/24 (JIRA-backup-20150624)

      Expected Behavior

      Restore process should be successful from Cloud XML back to JIRA Server

      Actual Behavior

      Restore process fails with the below error in the UI

      The file you are trying to import is from JIRA 6.5-OD-07-005, which is newer than your current version of JIRA and will not work. The import file claims it can be successfully imported into JIRA 6.3.12 or later.

If JIRA 6.3.12 is not yet available for download, please contact support.

      This might be due to change of downgrade logic in 6.4.6.

      Workaround

      Try to restore the XML back up from the Cloud on fresh copy of JIRA 6.4.5
      Enter the license when you restore it on JIRA 6.4.5

      Attachments

        1. importerror.png
          importerror.png
          18 kB
        2. JIRA_645_workaround .png
          JIRA_645_workaround .png
          51 kB

        Issue Links

          duplicates

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-43767 Unable to Restore Backup from Cloud 6.5-OD-05-041 to JIRA Server

          • Medium - Medium priority issues
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JRASERVER-44828 Unable to import Jira On-Demand's backup into hosted latest Jira

          • Highest - Our top priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-44010 Importing JIRA Cloud to JIRA Server 6.4.7 Fails

          • Medium - Medium priority issues
          • Closed
          mentioned in

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              Unassigned Unassigned
              somidi Sam Omidi (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: