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  1. Jira Data Center
  2. JRASERVER-37267

duplicate issues created when clicking on create button multiple times

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Details

    • Bug
    • Resolution: Fixed
    • High
    • 9.12.0, 9.4.12, 9.11.3
    • 6.1.7, 6.4.3, 7.1.8, 7.1.9, 7.3.1, 7.7.2, 7.10.1, 7.11.2, 7.12.3, 8.5.3, 8.13.3, 8.13.4, 8.16.0, 8.13.6, 8.16.2, 8.20.0, 8.21.0, 8.22.2, 8.20.10, 8.20.11, 9.1.1, 9.5.0
    • Issue - Create Issue
    • 6.01
    • 72
    • Severity 3 - Minor
    • 92
    • Hide
      Atlassian Update – 23 October 2023

      Thank you for reporting this issue. In recent weeks, we have revisited the issue and worked on an appropriate bug fix.

      Summary of the problem:
      The Create Issue view allowed duplicate issues to be created by clicking the "Create" button multiple times. The submit button was not disabled when submitting the form. If the request was slower than expected, the user would click the button again to "retry" the action which would end up duplicating the request and causing a problem.

      New behavior after the change:
      When a user submits the form in the Create Issue view, the "Create" button is disabled so no duplicate requests are sent when the button is clicked multiple times.

      Status of the fix and Fix Version:
      The fix is ready and due to the inconveniences that this bug caused, together with multiple requests to backport the fix to 9.4, we decided to do it right away. Please note that the fix did not appear on the 9.6 version (as originally planned). The fixed versions are as follows: 9.4.12 (LTS), 9.11.3, and 9.12.0 (LTS).

      Show
      Atlassian Update – 23 October 2023 Thank you for reporting this issue. In recent weeks, we have revisited the issue and worked on an appropriate bug fix. Summary of the problem: The Create Issue view allowed duplicate issues to be created by clicking the "Create" button multiple times. The submit button was not disabled when submitting the form. If the request was slower than expected, the user would click the button again to "retry" the action which would end up duplicating the request and causing a problem. New behavior after the change: When a user submits the form in the Create Issue view, the "Create" button is disabled so no duplicate requests are sent when the button is clicked multiple times. Status of the fix and Fix Version: The fix is ready and due to the inconveniences that this bug caused, together with multiple requests to backport the fix to 9.4, we decided to do it right away. Please note that the fix did not appear on the 9.6 version (as originally planned) . The fixed versions are as follows: 9.4.12 (LTS), 9.11.3 , and 9.12.0 (LTS).

    Description

      Issue Summary

      Basically, this behaviour is actually similar the following report (which I believe it is actually a regression from the previous JIRA itself):

      Steps to reproduce this behaviour:

      1. Right click on the create issue button and then select open link in new tab
      2. From there try to fill up all the required field
      3. Click on the Create button multiple times

      Expected results:

      It is possible to create one issue only.

      Actual results:

      Multiple duplicate issues created with the same Summary field being created.

      Notes:

      When you click directly on the create issue button, the create issue form will appear in a popup form and this problem is not reproducible. It will only happen if you open it in a new tab in the internet browser itself.

      Workaround:

      Use the standard way to create issues (clicking normally on the create button instead of opening in a tab).

      Attachments

        1. Jira 8.13.1.mov
          9.60 MB
        2. Firefox(Version 91).mp4
          1.00 MB
        3. Incognito mode.mp4
          993 kB
        4. Google Chrome(89).mp4
          1.31 MB
        5. createspam.har
          11.09 MB

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              b6cf9181bff6 Krystian M
              rchiquete Rene C. [Atlassian Cloud Support]
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              Dates

                Created:
                Updated:
                Resolved: