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  1. Jira Data Center
  2. JRASERVER-28748

Project Imports should include relevant Active Objects data

    • We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.

      Atlassian Status as of 17 September 2015

      Hey All,

      Thank you all for your patience and understanding over the lifespan of this ticket.

      What’s the deal?

      I’m pleased to say that we have completed the necessary additional functionality to include Active Objects data when importing projects. This means you can now carry over your JIRA Agile project data between instances.

      What’s included?

      Sprint and Ranking data are considered to be the most important types of data in JIRA Agile and was included in the Active Objects being imported.

      As mentioned in our previous update, the solution doesn’t include all data found in JIRA Agile. Boards, which harboured too much complexity to deliver in this solution within a reasonable timeframe, has been excluded from this implementation.

      When can I use this?

      JIRA Server will need to wait until the next major release of JIRA to utilise this feature.
      Due to the internal changes necessary to provide this functionality, both the exporting and importing JIRA instances need to be versions which have this new implementation. This means Active Objects will not be imported when involving any instance that is not up-to-date with this functionality.

      Once again, thank you for your patience and a big thank you to all the beta candidates that helped during our testing program for this feature.

      Regards,
      Kerrod Williams
      JIRA Product Management
      kewilliams at atlassian dot com


      If you are looking for JIRA Agile specific data, we are tracking this separately here: https://jira.atlassian.com/browse/GHS-10577

      Original description below
      Currently, when performing a project import, it does not restore any plugin data, including JIRA Agile (formerly GreenHopper). This is an issue, as many customers do use both JIRA with GH integration.

      With the more recent releases of plugins, information is stored within AO tables, which the project import also ignores. Some sample information that should be included:

      • Ranking
      • Start/End/Release dates for versions

            [JRASERVER-28748] Project Imports should include relevant Active Objects data

            Areg Vrtanesyan (Work) added a comment - I have moved scripts to new place https://bitbucket.org/vrtareg/jira-agile-data-import/src/master/  

            If I understand correctly, sprints & ranking are imported for each project.

            However when creating a board with multiple (imported) projects,

            • JIRA creates several sprints i.e. one for each project
            • The backlog is sorted by project first, then by priority i.e. global priority is lost

            How can I deal with that? (except by merging projects before the export/import)

            Damien Baboulaz [NeoXam] added a comment - If I understand correctly, sprints & ranking are imported for each project. However when creating a board with multiple (imported) projects, JIRA creates several sprints i.e. one for each project The backlog is sorted by project first, then by priority i.e. global priority is lost How can I deal with that? (except by merging projects before the export/import)

            Hi

            Please report about any issues.
            Please test on Staging instance before doing on Live data.

            https://bitbucket.org/arevrt01/jira-agile-data-import

            Regards,
            Areg

            AregVrtanesyan added a comment - Hi Please report about any issues. Please test on Staging instance before doing on Live data. https://bitbucket.org/arevrt01/jira-agile-data-import Regards, Areg

            That is great. BTW just to share with you the latest version of Configuration Manager add-on supports migration of Agile Boards too. It works well and I have tested it but I would still be interested in doing it with own scripts.

            Ravi Sagar (Sparxsys) added a comment - That is great. BTW just to share with you the latest version of Configuration Manager add-on supports migration of Agile Boards too. It works well and I have tested it but I would still be interested in doing it with own scripts.

            Hi Ravi

            I am on a final scripts check stage by Atlassian and I will share details soon.

            Regards,
            Areg

            AregVrtanesyan added a comment - Hi Ravi I am on a final scripts check stage by Atlassian and I will share details soon. Regards, Areg

            Hi Areg,

            Would you be able to share the scripts so other can also get benefit with your solution

            Ravi Sagar (Sparxsys) added a comment - Hi Areg, Would you be able to share the scripts so other can also get benefit with your solution

            Hi

            I have managed to do some reverse engineering and create script for Jira 6.4.x + MySQL combination to move Boards across.

            Some manual work and running script recreates most of the information.

            Will publish it soon somewhere ...

            Regards,
            Areg

            AregVrtanesyan added a comment - Hi I have managed to do some reverse engineering and create script for Jira 6.4.x + MySQL combination to move Boards across. Some manual work and running script recreates most of the information. Will publish it soon somewhere ... Regards, Areg

            Hemant added a comment -

            We are not able migrate Boards

            Hemant added a comment - We are not able migrate Boards

            Aftering performing project import. The boards do not get recreated. That needs to be created manually and the sprints appear in the newly created board. Just make sure that the board configuration like filter, swimlanes and column are re-created exactly like source instance.

            However in some cases people create multiple boards in the same project or use one board for multiple projects the sprint data doesn't seem to be migrated completely. I am working on such migration these days and will share the outcomes.

            Ravi Sagar (Sparxsys) added a comment - Aftering performing project import. The boards do not get recreated. That needs to be created manually and the sprints appear in the newly created board. Just make sure that the board configuration like filter, swimlanes and column are re-created exactly like source instance. However in some cases people create multiple boards in the same project or use one board for multiple projects the sprint data doesn't seem to be migrated completely. I am working on such migration these days and will share the outcomes.

            MattS added a comment -

            My reading of the source is that Rank order is preserved within each project, but not across multiple projects. I can't find the docs about the project importer and rank to add a comment there though

            MattS added a comment - My reading of the source is that Rank order is preserved within each project, but not across multiple projects. I can't find the docs about the project importer and rank to add a comment there though

            Is there any chance that this capability will be included in a 6.x release?

            Rich Duncan added a comment - Is there any chance that this capability will be included in a 6.x release?

            DevOpsTeam@loblaw.ca added a comment - - edited

            Hi,

            When can we expect boards to be included as part of the project import/export as well as other Jira Agile data?

            DevOpsTeam@loblaw.ca added a comment - - edited Hi, When can we expect boards to be included as part of the project import/export as well as other Jira Agile data?

            Adam added a comment -

            Understood, thanks for the info.

            Adam added a comment - Understood, thanks for the info.

            fool1629669540, we don't give ETAs for unreleased versions of JIRA. But you can see that the EAP for JIRA 7 is already out: https://www.atlassian.com/software/jira/download-eap so that should give you some indication of where we are in our overall process.

            To clarify, we don't recommend that anyone use the EAP in their environments. These are unfinished builds intended for use by developers.

            Boris Berenberg (Inactive) added a comment - - edited fool1629669540 , we don't give ETAs for unreleased versions of JIRA. But you can see that the EAP for JIRA 7 is already out: https://www.atlassian.com/software/jira/download-eap so that should give you some indication of where we are in our overall process. To clarify, we don't recommend that anyone use the EAP in their environments. These are unfinished builds intended for use by developers.

            Adam added a comment - - edited

            I'm also wondering if there is any ETA on when the JIRA -7.0.0 release is due.

            Adam added a comment - - edited I'm also wondering if there is any ETA on when the JIRA -7.0.0 release is due.

            April added a comment -

            THANKS! This is a HUGE improvement, and I appreciate all the hard work you put in

            April added a comment - THANKS! This is a HUGE improvement, and I appreciate all the hard work you put in

            Andreas Ebert added a comment - matt.doar , see https://developer.atlassian.com/jiradev/jira-platform/projects/guide-extending-the-jira-import-plugin

            MattS added a comment -

            Kerrod, thank you for the update. Is there a process for add-ons other than JIRA Agile yet?

            MattS added a comment - Kerrod, thank you for the update. Is there a process for add-ons other than JIRA Agile yet?

            When is JIRA -7.0.0 release due?

            Muhammad Rahman added a comment - When is JIRA -7.0.0 release due?

            This is pretty essential, IMHO.

            I would wager a guess that a SIGNIFICANT proportion of JIRA users are using JIRA Agile too. If the plugin wasn't available then they wouldn't use JIRA, because Agile is the way they work. That is true for my usage. We're really buying JIRA Agile as "the product".

            So being unable to migrate JIRA Agile projects is a serious short-fall.

            Please could we get an update on progress? Thanks!

            Bob Summerwill added a comment - This is pretty essential, IMHO. I would wager a guess that a SIGNIFICANT proportion of JIRA users are using JIRA Agile too. If the plugin wasn't available then they wouldn't use JIRA, because Agile is the way they work. That is true for my usage. We're really buying JIRA Agile as "the product". So being unable to migrate JIRA Agile projects is a serious short-fall. Please could we get an update on progress? Thanks!

            John added a comment -

            This is critical for me too. I know 'me too' comments are usually not appreciated, but it's getting quite hard for me to do my job with this stuff missing

            John added a comment - This is critical for me too. I know 'me too' comments are usually not appreciated, but it's getting quite hard for me to do my job with this stuff missing

            Lee Webb added a comment -

            For all the others frustrated by this (particularly for Jira Agile), it is actually possible to hack your way to import the contents of the Sprint custom field project by project

            The following might help: https://answers.atlassian.com/questions/18448856/how-to-import-jira-agile-sprint-data-project-by-project

            Lee Webb added a comment - For all the others frustrated by this (particularly for Jira Agile), it is actually possible to hack your way to import the contents of the Sprint custom field project by project The following might help: https://answers.atlassian.com/questions/18448856/how-to-import-jira-agile-sprint-data-project-by-project

            This is critical to us as well - status/update please?

            Kathy Martinez added a comment - This is critical to us as well - status/update please?

            I was told 1st semester 2015, is that still the target release date?

            Karen Rogalski added a comment - I was told 1st semester 2015, is that still the target release date?

            When is this will be available. It has been said that "this solution will not be available by the end of calendar year 2014" and we are in April 2015.

            Any release schedule for this?

            Thank you

            Mahbub Rahman added a comment - When is this will be available. It has been said that "this solution will not be available by the end of calendar year 2014" and we are in April 2015. Any release schedule for this? Thank you

            This is a huge impact for other plugin developers. I have a plugin which stores only entity IDs in a custom field which are referenced in a Active Object table, where the names,etc. are kept. During a project import, all I can do is create place holder names for the imported entities using the old ID, and then manually rename these later. If only I had access to the activeobjects.xml in the Custom Field's project importer, that would at least allow me to parse it for my entries to get the field names, etc.

            Tony Squier added a comment - This is a huge impact for other plugin developers. I have a plugin which stores only entity IDs in a custom field which are referenced in a Active Object table, where the names,etc. are kept. During a project import, all I can do is create place holder names for the imported entities using the old ID, and then manually rename these later. If only I had access to the activeobjects.xml in the Custom Field's project importer, that would at least allow me to parse it for my entries to get the field names, etc.

            Randy,

            Yes, that will work but there are so many thing to take care of. For example, the id of the boards, workflow statuses etc will change in the new environment. Your script should be able to take care of them.

            We have done this for other customers and there is more to it than what meets the eye!

            Jobin Kuruvilla [Adaptavist] added a comment - Randy, Yes, that will work but there are so many thing to take care of. For example, the id of the boards, workflow statuses etc will change in the new environment. Your script should be able to take care of them. We have done this for other customers and there is more to it than what meets the eye!

            Can we get an ETA on this?

            Also, is there a workaround? For example, can we completely rip out the agile stuff from the source jira, do the backup, import into the target jira, rebuild the agile stuff by hand in the target?

            Randy James added a comment - Can we get an ETA on this? Also, is there a workaround? For example, can we completely rip out the agile stuff from the source jira, do the backup, import into the target jira, rebuild the agile stuff by hand in the target?

            I would like to know if this is a workaround for this issue and how else can import the project?

            Sanjay Dewal added a comment - I would like to know if this is a workaround for this issue and how else can import the project?

            Is there any workaround for this? Is is possible to migrate Rank and Sprint information for each issue via REST API?

            Paolo Compieta added a comment - Is there any workaround for this? Is is possible to migrate Rank and Sprint information for each issue via REST API?

            More than 2 years? c'mon, you must be kidding!
            First came Lexorank hell, now I stumbled upon data import blocker.
            We've got Enterprise JIRA + Agile and this starts to be quite pain...

            Andrej Kvasnica added a comment - More than 2 years? c'mon, you must be kidding! First came Lexorank hell, now I stumbled upon data import blocker. We've got Enterprise JIRA + Agile and this starts to be quite pain...

            Hi there,
            as our company setup consists of two different Jira instances - one inside and one outside of the DMZ - we must have an automatic synchronization of these two instances in place. Up to now an export/import mechanism is established that regularily syncs a subset of the issues in a bidirectional way.
            The fact that Jira Agile data is omitted on export/import makes this issue a workstopper for us! Please add active objects support so that we can use Jira Agile for our projects. Operations is already looking for a Jira replacement product with agile support but we definitely want to stay with Jira!

            Arnd Kleinbeck added a comment - Hi there, as our company setup consists of two different Jira instances - one inside and one outside of the DMZ - we must have an automatic synchronization of these two instances in place. Up to now an export/import mechanism is established that regularily syncs a subset of the issues in a bidirectional way. The fact that Jira Agile data is omitted on export/import makes this issue a workstopper for us! Please add active objects support so that we can use Jira Agile for our projects. Operations is already looking for a Jira replacement product with agile support but we definitely want to stay with Jira!

            intersol_old added a comment -

            Try to contact http://42picky.com/jira-consolidation/ as they do have experience with JIRA instance consolidation, ones with JIRA Agile on both sides. Note, only PostgreSQL is supported but you can always migrate to PostgreSQL before that, is the "standard" database for JIRA.

            intersol_old added a comment - Try to contact http://42picky.com/jira-consolidation/ as they do have experience with JIRA instance consolidation, ones with JIRA Agile on both sides. Note, only PostgreSQL is supported but you can always migrate to PostgreSQL before that, is the "standard" database for JIRA.

            As we plan to migrate different instances into one in November 2014 we have the same problem as the others.
            From the biggest instance we make a full import and the other instances we migrate via project imports. Our problem is that other projects also use Agile and with project imports the Agile data will not be correctly imported.

            Is there a way or possibility to get around this problem in a month? Or do you already have a release date to fix this issue?
            It’s very important for us to do this migration in November so we would be glad for any information.

            Michelle Patria added a comment - As we plan to migrate different instances into one in November 2014 we have the same problem as the others. From the biggest instance we make a full import and the other instances we migrate via project imports. Our problem is that other projects also use Agile and with project imports the Agile data will not be correctly imported. Is there a way or possibility to get around this problem in a month? Or do you already have a release date to fix this issue? It’s very important for us to do this migration in November so we would be glad for any information.

            @Jason Wong

            Are you yet in a position to provide a further update w.r.t. the import of Agile between Jira instances?
            You correctly state that this is very important to a number of us and I suggest that you might know whether a fix is feasible any time soon?

            John Bayne added a comment - @Jason Wong Are you yet in a position to provide a further update w.r.t. the import of Agile between Jira instances? You correctly state that this is very important to a number of us and I suggest that you might know whether a fix is feasible any time soon?

            I am stalling on a merge between an on demand and a premise instance. We have jira agile in both and service desk in the on demand. We may be moving to portfolio as well, but I may discourage that for now since we cannot merge it either.

            Nancy Belser added a comment - I am stalling on a merge between an on demand and a premise instance. We have jira agile in both and service desk in the on demand. We may be moving to portfolio as well, but I may discourage that for now since we cannot merge it either.

            John Bayne added a comment -

            As I plan a migration here for the year end, I too require to import Agile projects from one instance to another.

            Can Atlassian offer any form of work-around or commitment to support the import of Agile Projects in the near future?

            John Bayne added a comment - As I plan a migration here for the year end, I too require to import Agile projects from one instance to another. Can Atlassian offer any form of work-around or commitment to support the import of Agile Projects in the near future?

            Chad Hill added a comment -

            I know what edit I'd like to see!

            YOU WILL HAVE TO HAND EDIT THE XML FILE IF YOU WANT TO IMPORT YOUR PROJECT WITH JIRA AGILE DATA.

            I'll let you add the details of what, precisely, we need to strip to make use of this critical workflow. Or maybe I will since I'm playing the whack-a-mole game to get a project imported (16hrs now to get one project from jira ondemand to jira on server ...)

            Is this clear enough? I'm in a nightmare here.

            Chad Hill added a comment - I know what edit I'd like to see! YOU WILL HAVE TO HAND EDIT THE XML FILE IF YOU WANT TO IMPORT YOUR PROJECT WITH JIRA AGILE DATA. I'll let you add the details of what, precisely, we need to strip to make use of this critical workflow. Or maybe I will since I'm playing the whack-a-mole game to get a project imported (16hrs now to get one project from jira ondemand to jira on server ...) Is this clear enough? I'm in a nightmare here.

            RémiS added a comment -

            bberenberg , I guess that the same kind of stressing as for that sentence would be more appropriate:

            We strongly recommend that you perform a full backup of your target JIRA instance before attempting to restore a project into it.

            I think that something like this is more adjusted to the severity of this limitation:

            JIRA Agile sprints and Service Desk customer portals, among other things, won't be included in a project import as this process does not currently include Active Objects data. More information at JRA-28748.

            I insist on stressing the impacts instead of the cause (active objects...)

            RémiS added a comment - bberenberg , I guess that the same kind of stressing as for that sentence would be more appropriate: We strongly recommend that you perform a full backup of your target JIRA instance before attempting to restore a project into it. I think that something like this is more adjusted to the severity of this limitation: JIRA Agile sprints and Service Desk customer portals, among other things, won't be included in a project import as this process does not currently include Active Objects data. More information at JRA-28748 . I insist on stressing the impacts instead of the cause ( active objects... )

            rcorreia, can you please elaborate on the kind of edit you would like to see?

            Boris Berenberg (Inactive) added a comment - rcorreia , can you please elaborate on the kind of edit you would like to see?

            Jörg added a comment -

            You should be able to proceed if you (at least temporarily) remove the plugin. At least that worked for me. (But as a disclaimer: We didn't use Agile before so it worked for us, but I don't know what happens when you already have agile data in the target jira and remove the plugin...)

            Jörg added a comment - You should be able to proceed if you (at least temporarily) remove the plugin. At least that worked for me. (But as a disclaimer: We didn't use Agile before so it worked for us, but I don't know what happens when you already have agile data in the target jira and remove the plugin...)

            At a minimum please update the documentation https://confluence.atlassian.com/display/JIRA/Restoring+a+Project+from+Backup

            This line

            "Project Import functionality does not currently include Active Objects data. This means data such as JIRA Agile sprints and Service Desk customer portals will not be included."
            

            is NOT an Import Restriction it is a blocker for proceeding with Project Import. Please up-level it as such, that should take 30 seconds to edit the wiki page which requires 0 capacity. In fact give this account access and I will update it.

            I feel like this ticket exists as their way of trolling everyone.

            Ryan Thomas Correia Ortega added a comment - - edited At a minimum please update the documentation https://confluence.atlassian.com/display/JIRA/Restoring+a+Project+from+Backup This line "Project Import functionality does not currently include Active Objects data. This means data such as JIRA Agile sprints and Service Desk customer portals will not be included." is NOT an Import Restriction it is a blocker for proceeding with Project Import. Please up-level it as such, that should take 30 seconds to edit the wiki page which requires 0 capacity. In fact give this account access and I will update it. I feel like this ticket exists as their way of trolling everyone.

            Would it work if the Agile Board is created and the sprints defined before the project and issues are imported?

            Brijesh Jain added a comment - Would it work if the Agile Board is created and the sprints defined before the project and issues are imported?

            If anyone has Sorin's (42picky) migration scripts, can you send them to me. My email is previous comment above.

            Nancy Belser added a comment - If anyone has Sorin's (42picky) migration scripts, can you send them to me. My email is previous comment above.

            Jörg added a comment -

            Bam, this hit also me.

            Jörg added a comment - Bam , this hit also me.

            This is going to be a problem for my company as well. I have just been asked to merge our hosted jira with our premise jira (55 projects in our hosted jira). We need to import jira agile as well. Atlassian, please address this sooner or provide a legitimate work around without forcing us to relying on the user community to find a solution for you. Sometimes I think Atlassian takes too much advantage of the skilled user community.

            42picky, can you email me your migration scripts at nancy.belser@inin.com? Thanks.

            Nancy Belser added a comment - This is going to be a problem for my company as well. I have just been asked to merge our hosted jira with our premise jira (55 projects in our hosted jira). We need to import jira agile as well. Atlassian, please address this sooner or provide a legitimate work around without forcing us to relying on the user community to find a solution for you. Sometimes I think Atlassian takes too much advantage of the skilled user community. 42picky, can you email me your migration scripts at nancy.belser@inin.com? Thanks.

            VZ Jira per-project migration of a very important project at my company is blocked at this time due to a known issue in Jira and Jira Agile:
            https://jira.atlassian.com/browse/JRA-28748
            https://jira.atlassian.com/browse/GHS-10577

            I have contacted Atlassian Enterprise Support team with a priority 1 - highest level - request for a solution.

            The information contained in JRA-28748 and GHS-10577 is not confidence building for me at this time.

            I have undertaking a rapid and broad search for a workaround. At this time I have located unspecific mention of manual editing of the Jira database as a possible solution or partial solution. See 42picky added a comment - 14/Mar/14 8:38 AM above

            I do not at this time know what steps are needed to perform the direct DB manipulation or how viable this is as a solution in general or specifically for my system and data. There is a risk of making a mistake in the database with an manual work performed there.

            I am deeply disappointed in this lack of support for Jira per-project migration with Jira Agile plugin and the lack of support to solve this problem for almost 2 year from the time of first notice as referenced in JRA-28748, as well as, the response of the Atlassian Product Management team to seek and expedite a solution. So much so that I am sharing with you a link to the Executive Management of Atlassian as I feel it might in fact be best to seek to contact the executives directly to address this issue with Jira and Jira Agile per-project migration.

            This has important consequences for managing large or complex instances of multi-jira environments as detailed in Special Note below.

            Atlassian Executives and Board
            https://www.atlassian.com/company/about/people

            Special Note
            The above blocking issue does not appear when doing a whole Jira site migration however a site migration will over-write ALL pre-existing Jira data in the receiving Jira site. This is a possible path to use but it will require a Service Window where JIRA will be down or at least locked so that backups can be run.

            Then, ALL Jira parameters must be reconfigured for my Jira site. These include parameters such as all Users and Groups, email server settings, application linking settings between Jira and Confluence, and quite a few others.

            As such, this path is not trivial and is at best only a worst case solution for my current Jira site which has only a few projects in it as this time. When my Jira site is a larger data set then the proceeding whole site migration will not be a viable solution. This has important implication for running a multi-Jira environment which is common for large groups.

            Example multi-site Jira instances:

            • Test / Develop Jira - not uptime sensitive. For testing upgrades, new plugins, and building new complex Jira
            • Projects before deploying to the “Production” Jira.
            • Production Jira - main system, stable releases, max uptime, work-critical for multiple teams.
            • External Jira - for working with external vendors. Complete segregation from internal networks.
              Special Projects Jira - Teams with special needs that don’t fit in the Production Jira.

            Michael Yecies added a comment - VZ Jira per-project migration of a very important project at my company is blocked at this time due to a known issue in Jira and Jira Agile: https://jira.atlassian.com/browse/JRA-28748 https://jira.atlassian.com/browse/GHS-10577 I have contacted Atlassian Enterprise Support team with a priority 1 - highest level - request for a solution. The information contained in JRA-28748 and GHS-10577 is not confidence building for me at this time. I have undertaking a rapid and broad search for a workaround. At this time I have located unspecific mention of manual editing of the Jira database as a possible solution or partial solution. See 42picky added a comment - 14/Mar/14 8:38 AM above I do not at this time know what steps are needed to perform the direct DB manipulation or how viable this is as a solution in general or specifically for my system and data. There is a risk of making a mistake in the database with an manual work performed there. I am deeply disappointed in this lack of support for Jira per-project migration with Jira Agile plugin and the lack of support to solve this problem for almost 2 year from the time of first notice as referenced in JRA-28748 , as well as, the response of the Atlassian Product Management team to seek and expedite a solution. So much so that I am sharing with you a link to the Executive Management of Atlassian as I feel it might in fact be best to seek to contact the executives directly to address this issue with Jira and Jira Agile per-project migration. This has important consequences for managing large or complex instances of multi-jira environments as detailed in Special Note below. Atlassian Executives and Board https://www.atlassian.com/company/about/people Special Note The above blocking issue does not appear when doing a whole Jira site migration however a site migration will over-write ALL pre-existing Jira data in the receiving Jira site. This is a possible path to use but it will require a Service Window where JIRA will be down or at least locked so that backups can be run. Then, ALL Jira parameters must be reconfigured for my Jira site. These include parameters such as all Users and Groups, email server settings, application linking settings between Jira and Confluence, and quite a few others. As such, this path is not trivial and is at best only a worst case solution for my current Jira site which has only a few projects in it as this time. When my Jira site is a larger data set then the proceeding whole site migration will not be a viable solution. This has important implication for running a multi-Jira environment which is common for large groups. Example multi-site Jira instances: Test / Develop Jira - not uptime sensitive. For testing upgrades, new plugins, and building new complex Jira Projects before deploying to the “Production” Jira. Production Jira - main system, stable releases, max uptime, work-critical for multiple teams. External Jira - for working with external vendors. Complete segregation from internal networks. Special Projects Jira - Teams with special needs that don’t fit in the Production Jira.

            Derek M added a comment -

            Ha! Give up!
            We got licenses for JIRA back in January, put a ton of work moving everything onto it , only to find after the trial that our agile work couldn't be transferred onto our new system we had just paid for. WASTE OF MONEY!
            We now use YouTrack. It's actually better. And it has a free plan. http://www.jetbrains.com/youtrack/
            Save yourselves now, or sit in limbo forevermore.

            Derek M added a comment - Ha! Give up! We got licenses for JIRA back in January, put a ton of work moving everything onto it , only to find after the trial that our agile work couldn't be transferred onto our new system we had just paid for. WASTE OF MONEY! We now use YouTrack. It's actually better. And it has a free plan. http://www.jetbrains.com/youtrack/ Save yourselves now, or sit in limbo forevermore.

            Atlassian this appears to be very import bug, Please continue working to fix it

            James Allen added a comment - Atlassian this appears to be very import bug, Please continue working to fix it

            Brian Hostetter added a comment - - edited

            comment deleted.

            Brian Hostetter added a comment - - edited comment deleted.

            DI2E Licensing added a comment - - edited

            42picky: We would be deeply appreciative of instructions on how to do this! Can you send us email at sysadmin@di2e.net? THANKS!

            DI2E Licensing added a comment - - edited 42picky: We would be deeply appreciative of instructions on how to do this! Can you send us email at sysadmin@di2e.net? THANKS!

            mschwell added a comment - - edited

            Perhaps you just haven't noticed the new information above:

            — snip —
            If you are looking for JIRA Agile specific data, we are tracking this separately here: https://jira.atlassian.com/browse/GHS-10577
            — snap —

            It's classified as "minor"!

            All of you which think that this is a blocker for productaive usage of Jira Agile should vote for it and write their comments there, too.

            mschwell added a comment - - edited Perhaps you just haven't noticed the new information above: — snip — If you are looking for JIRA Agile specific data, we are tracking this separately here: https://jira.atlassian.com/browse/GHS-10577 — snap — It's classified as "minor"! All of you which think that this is a blocker for productaive usage of Jira Agile should vote for it and write their comments there, too.

            Derek M added a comment -

            see? even users are more willing to fix this than atlassian!

            Derek M added a comment - see? even users are more willing to fix this than atlassian!

            While this may or may not work very well, and this depends on your database setup, it might be possible to simply copy the AO database tables as a workaround? Far from ideal, but better than nothing at all?

            Martin Poirier added a comment - While this may or may not work very well, and this depends on your database setup, it might be possible to simply copy the AO database tables as a workaround? Far from ideal, but better than nothing at all?

            Derek M added a comment -

            just got an email. "At this time we do not have the capacity to investigate this request"
            In other words, don't expect anyone to even attempt to do anything about it for the forseeable future.

            FAIL

            If anyone else was screwed over by this, try here: http://www.jetbrains.com/youtrack/

            Derek M added a comment - just got an email. "At this time we do not have the capacity to investigate this request" In other words, don't expect anyone to even attempt to do anything about it for the forseeable future. FAIL If anyone else was screwed over by this, try here: http://www.jetbrains.com/youtrack/

            mschwell added a comment -

            Hi Derek, thank you for the hint - half the price, looks quite equal to Jira so that users don't have to shift round - if it works and the Jira import is fine this seems to be a graet alternative. I think we'll give it a try and evaluate YouTrack - after rolling back our Agile purchase buying YouTrack shouldn't blast budget.

            mschwell added a comment - Hi Derek, thank you for the hint - half the price, looks quite equal to Jira so that users don't have to shift round - if it works and the Jira import is fine this seems to be a graet alternative. I think we'll give it a try and evaluate YouTrack - after rolling back our Agile purchase buying YouTrack shouldn't blast budget.

            Derek M added a comment -

            Well I hope that when they do fix it, they also make an Import from YouTrack feature now, because after we came across this monstrous screw up on Atlassians part, we had no choice and ended up ditching it in favour of YouTrack (which works!).

            Derek M added a comment - Well I hope that when they do fix it, they also make an Import from YouTrack feature now, because after we came across this monstrous screw up on Atlassians part, we had no choice and ended up ditching it in favour of YouTrack (which works!).

            An expected resolution date/version would be appreciated here. We have just purchased a license to merge multiple starter instances into one production instance, and cannot without losing data.

            Jason Palmer added a comment - An expected resolution date/version would be appreciated here. We have just purchased a license to merge multiple starter instances into one production instance, and cannot without losing data.

            mschwell added a comment - - edited

            This is a Show-Stopper! Under this cirumstance Agile is not usable in productive environments with multiple projects per server and/or multiple servers where sometimes you have to move single projects from one Jira instance to an other. And I think that we're not running a very large Jira environment.
            As long as backup and restore works the actual way Agile is only usable in very small environments or if you install one Jira instance per project.
            We have to roll-back our investments we've done in Agile a few weeks ago - perhaps we buy a license when this blocker is resolved.
            This example shows how deep you have to test Atlassian software before buying it - this is really a No-Go. Backup and restore MUST work under any circumstances, if it doesn't the product is useless.

            mschwell added a comment - - edited This is a Show-Stopper! Under this cirumstance Agile is not usable in productive environments with multiple projects per server and/or multiple servers where sometimes you have to move single projects from one Jira instance to an other. And I think that we're not running a very large Jira environment. As long as backup and restore works the actual way Agile is only usable in very small environments or if you install one Jira instance per project. We have to roll-back our investments we've done in Agile a few weeks ago - perhaps we buy a license when this blocker is resolved. This example shows how deep you have to test Atlassian software before buying it - this is really a No-Go. Backup and restore MUST work under any circumstances, if it doesn't the product is useless.

            This is poor excuses and planning on Atlassian's part. This is something they should have implemented while making this plugin to begin with. Who the hell doesn't look at all possibilities when creating an application to be used to customers. This doesn't give them an thumbs up at all.

            Also its dumb when I have to put 1 hour response time for my JIRA system being down because of this and it takes you 3-5 hours to respond.

            Lukas Helmers added a comment - This is poor excuses and planning on Atlassian's part. This is something they should have implemented while making this plugin to begin with. Who the hell doesn't look at all possibilities when creating an application to be used to customers. This doesn't give them an thumbs up at all. Also its dumb when I have to put 1 hour response time for my JIRA system being down because of this and it takes you 3-5 hours to respond.

            This seriously (triple underline seriously) needs to be looked into. My Agile environment went down not to long ago due to a corruption in the update for Agile. Something to import/export data should have been thought of before putting a plug-in like this into market for customers to work with. This NEEDS to be put in place now. My co-worker and I who are the System Admins of our JIRA environment can't afford to lose data in Agile again.

            Lukas Helmers added a comment - This seriously (triple underline seriously) needs to be looked into. My Agile environment went down not to long ago due to a corruption in the update for Agile. Something to import/export data should have been thought of before putting a plug-in like this into market for customers to work with. This NEEDS to be put in place now. My co-worker and I who are the System Admins of our JIRA environment can't afford to lose data in Agile again.

            I would like to refer to this:

            https://confluence.atlassian.com/display/AGILE/Backing+Up+and+Restoring+Data:
            Please take note that currently the Project Import does not include JIRA Agile data. Currently the developers are still looking into this matter and you can keep track of the progress via the JRA-28748 - Project Imports should include relevant Active Objects data.

            Jose (Ericsson GmbH) added a comment - I would like to refer to this: https://confluence.atlassian.com/display/AGILE/Backing+Up+and+Restoring+Data : Please take note that currently the Project Import does not include JIRA Agile data. Currently the developers are still looking into this matter and you can keep track of the progress via the JRA-28748 - Project Imports should include relevant Active Objects data.

            Derek M added a comment -

            i'm just disgusted with their lack of concern over this, thats all. we took the hit and pressed on, losing that data. we only had 30 days of free trial data to move over to our live paid for system. it is very disheartening to pay for something after using a really good product demo, only for it to break on step 1.

            Derek M added a comment - i'm just disgusted with their lack of concern over this, thats all. we took the hit and pressed on, losing that data. we only had 30 days of free trial data to move over to our live paid for system. it is very disheartening to pay for something after using a really good product demo, only for it to break on step 1.

            buddy1974 added a comment -

            @Derek seriously? This is like thinking that Atlassian would make a good IDE... Although I really want this issue addressed, let's be real!

            buddy1974 added a comment - @Derek seriously? This is like thinking that Atlassian would make a good IDE... Although I really want this issue addressed, let's be real!

            Derek M added a comment -

            This issue can be resolved by binning JIRA, using JetBrains YouTrack instead, and cursing Atlassian for their disregard towards this issue. Quote:

            "this is a significant issue....we do not have the capacity to investigate"

            In other words, "don't expect us to even look at this issue any time soon."

            Derek M added a comment - This issue can be resolved by binning JIRA, using JetBrains YouTrack instead, and cursing Atlassian for their disregard towards this issue. Quote: "this is a significant issue....we do not have the capacity to investigate" In other words, "don't expect us to even look at this issue any time soon."

            One big issue create on 28/Jun/12 6:01 PM and until now not solved...
            This is unacceptable...
            I am very disappointed with Atlassian.

            Augusto Vellozo added a comment - One big issue create on 28/Jun/12 6:01 PM and until now not solved... This is unacceptable... I am very disappointed with Atlassian.

            Jose (Ericsson GmbH) added a comment - - edited

            I have just created a feature issue: JRA-38018. In my opinion, this would be a perfect solution for all users, using a version of Jira, not yet supporting the Agile backup and import.

            Jose (Ericsson GmbH) added a comment - - edited I have just created a feature issue: JRA-38018 . In my opinion, this would be a perfect solution for all users, using a version of Jira, not yet supporting the Agile backup and import.

            Yes it is definitely a huge issue for many customer which is why its so frustrating that they aren't even going to work on it for at least another year.

            ben joyner added a comment - Yes it is definitely a huge issue for many customer which is why its so frustrating that they aren't even going to work on it for at least another year.

            Please resolve this issue Asap !

            We are a large paying costumer (+500 Full atlassian stack licences) and we can't migrate our projects. This is really a blocking issue for us.

            Ilias Barthelemy added a comment - Please resolve this issue Asap ! We are a large paying costumer (+500 Full atlassian stack licences) and we can't migrate our projects. This is really a blocking issue for us.

            Not an improvement - a bug, unless Atlassian can point to the documentation that says this specifically doesn't work.

            Patrick McConnell added a comment - Not an improvement - a bug, unless Atlassian can point to the documentation that says this specifically doesn't work.

            We are also merging multiple environments. We have an internal one and an on-demand one. Users are not ready to move to the single consolidated internal environment as they will lose the sprint data. We are having to pay for duplicate licenses for users who use both the internal and the on-demand ones.

            Gobin Sougrakpam added a comment - We are also merging multiple environments. We have an internal one and an on-demand one. Users are not ready to move to the single consolidated internal environment as they will lose the sprint data. We are having to pay for duplicate licenses for users who use both the internal and the on-demand ones.

            I also agree with the above comments and about the steps outlined in https://confluence.atlassian.com/display/JIRA/Restoring+a+Project+from+Backup. We are consolidating JIRA instances into one large instance and our users are very unhappy about having to recreate their custom filters, dashboards and sprints. This is above and beyond what we have to do to get the project ready in the new instance prior to the data import itself.
            Agile is part of JIRA now and it's a critical piece of daily work and planning. One can't just expect for the sprints to just not get imported with the rest of the data!!!

            anatole farci added a comment - I also agree with the above comments and about the steps outlined in https://confluence.atlassian.com/display/JIRA/Restoring+a+Project+from+Backup . We are consolidating JIRA instances into one large instance and our users are very unhappy about having to recreate their custom filters, dashboards and sprints. This is above and beyond what we have to do to get the project ready in the new instance prior to the data import itself. Agile is part of JIRA now and it's a critical piece of daily work and planning. One can't just expect for the sprints to just not get imported with the rest of the data!!!

            ben joyner added a comment -

            I don't understand why this is listed as a "Feature Request" the feature is already there its called "Project Import" the feature does not work properly so this should be a bug fix. Especially since Atlassian sells JIRA and Agile packaged together and does not give warning that this will "limit" functionality!

            ben joyner added a comment - I don't understand why this is listed as a "Feature Request" the feature is already there its called "Project Import" the feature does not work properly so this should be a bug fix. Especially since Atlassian sells JIRA and Agile packaged together and does not give warning that this will "limit" functionality!

            Thomas added a comment -

            This is also a BIG problem for us. Using latest JIRA v6.2#6252 and JIRA Agile 6.3.12.

            Is there a workaround for this problem?
            WHEN will it be fixed ?

            Thomas added a comment - This is also a BIG problem for us. Using latest JIRA v6.2#6252 and JIRA Agile 6.3.12. Is there a workaround for this problem? WHEN will it be fixed ?

            Darren Xie added a comment -

            Hi Sorin,
            I'm interested on the workaround too. Could you help me too?

            Thank you.

            Darren Xie added a comment - Hi Sorin, I'm interested on the workaround too. Could you help me too? Thank you.

            Hi Sorin,
            I'm interested in the workaround using PostGreSQL. Would you be able to help me out?

            Thanks.

            Gobin Sougrakpam added a comment - Hi Sorin, I'm interested in the workaround using PostGreSQL. Would you be able to help me out? Thanks.

            Is there a workaround this problem? What if i don't want to import the sprint number for old issues?

            Simone Chiaretta added a comment - Is there a workaround this problem? What if i don't want to import the sprint number for old issues?

              Unassigned Unassigned
              dchan David Chan
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                Created:
                Updated:
                Resolved: