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  1. Jira Platform Cloud
  2. JRACLOUD-76142

Multi line text field not highlighting URL as hyperlink when default renderer is used

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    • Resolution: Unresolved
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      Issue Summary

      Currently, due to database constraints, the limit for the URL field is 255 Characters. There is a public document JIRA throws an error when trying to insert an URL string longer than 255 characters in an URL Custom Field where the first workaround is to use a Text Field (multi-line) field type.

      While testing this workaround, we noticed that the custom field of multiline text field type is not acting as a hyperlink. Whereas while using Description (a system multiline test field), if you input a string starting with 'http://' or 'https://', this field type will recognize as an URL and generate the hyperlink normally.

      Steps to Reproduce

      1. Tested with Description - a system field, - with description.png

      2. Tested with "multiline custom text field type" - with custom field.png

      Expected Results

      The "multiline custom text field type" should recognize the input string as a URL if inputs with HTTP or HTTPS.

      Actual Results

      The "multiline custom text field type" recognizes the input string as a normal string even if inputs with HTTP or HTTPS.

      Workaround

      By default the renderer of the multiline custom filed is "Default Text", please change the renderer to "Wiki type"

        1. url.mov
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        2. with custom field.png
          with custom field.png
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        3. with description.png
          with description.png
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              b44ee328bea8 Ethan Yew
              ssingh7@atlassian.com Sugandha Singh
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                Created:
                Updated: