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  1. Jira Cloud
  2. JRACLOUD-75648

Cannot create child issue from Epic in new issue view when there is required field

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Details

    • Bug
    • Status: Short Term Backlog (View Workflow)
    • Medium
    • Resolution: Unresolved
    • Issue - View
    • None

    Description

      Summary

      with the New Issue View enabled if there are any required fields configured for an issue type when attempting to use the quick create option under the issues in Epic panel in the View screen of an epic you will encounter the error "We couldn't create the child issue Check your connection, then give it another try"

      Environment

      • Jira Cloud with New issue view enabled

      Steps to Reproduce

      1. enable the New issue View
      2. Set any field to required that is on the field scheme for a standard issue type on the desired project
        • where that required field is not in the Create screen of the issue type in question
      3. navigate to an Epic
      4. use the quick create "+" sign in the issues in Epic panel to create an issue

      Expected Results

      If there are required fields, a popup occurs allowing a user to enter the additional required field data points,

      Actual Results

      Only the Summary is allowed to be entered from this location and you encounter the error:

      We couldn't create the child issue

      Check your connection, then give it another try

      Workaround

      The following Workaround is only available until Mar 31, 2021 noting:

      From Mar 31, 2021, we'll be moving all users on the old issue view in Jira Cloud products (Jira Software, Jira Service Management, Jira Core) to the new issue view — which means you won't be able to switch back to the old view anymore. For key dates, what's next, and more details, check out our official announcement.

      Disable the New issue view by navigating to your user icon in the upper right of the screen, and selecting "Personal settings" then scroll down to the "Atlassian Labs" section and deselect the green selector slider for the new issue view:

      With the new issue view disabled you will be able to use the quick create option from the issues in the epic panel

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              Unassigned Unassigned
              emccutcheon Earl McCutcheon
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              Dates

                Created:
                Updated: