-
Bug
-
Resolution: Fixed
-
High
-
32
-
Severity 2 - Major
-
88
-
Summary
with the New Issue View enabled if there are any required fields configured for an issue type when attempting to use the quick create option under the issues in Epic panel in the View screen of an epic you will encounter the error "We couldn't create the child issue Check your connection, then give it another try"
Environment
- Jira Cloud with New issue view enabled
Steps to Reproduce
- enable the New issue View
- Set any field to required that is on the field scheme for a standard issue type on the desired project
- where that required field is not in the Create screen of the issue type in question
- navigate to an Epic
- use the quick create "+" sign in the issues in Epic panel to create an issue
Expected Results
If there are required fields, a popup occurs allowing a user to enter the additional required field data points,
Actual Results
Only the Summary is allowed to be entered from this location and you encounter the error:
We couldn't create the child issue
Check your connection, then give it another try
Workaround
The following Workaround is only available until Mar 31, 2021 noting:
From Mar 31, 2021, we'll be moving all users on the old issue view in Jira Cloud products (Jira Software, Jira Service Management, Jira Core) to the new issue view — which means you won't be able to switch back to the old view anymore. For key dates, what's next, and more details, check out our official announcement.
Disable the New issue view by navigating to your user icon in the upper right of the screen, and selecting "Personal settings" then scroll down to the "Atlassian Labs" section and deselect the green selector slider for the new issue view:
With the new issue view disabled you will be able to use the quick create option from the issues in the epic panel
- is caused by
-
JSWCLOUD-17084 Add the create issue in epic button to Jira new issue view
- Closed
- is related to
-
JRACLOUD-72208 When adding a comment and using the files & images icon doesn't browse the attachments of the issue
- Closed
-
-
- Closed
-
-
- Gathering Interest
- relates to
-
-
- Closed
-
- depends on
-
BENTO-9318 Loading...
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JRACLOUD-75648] Cannot create child issue from Epic in new issue view when there is required field
This is happening in Edge, but not in Chrome. Just started when we enabled the new Issue View site wide last week.
dddd9fc336d2 and bdd74cae8db3, I did a quick test and set a field as required in the Field configuration and when trying to create a child issue in an Epic, the Issue creation dialog appeared as expected. If this is not the behavior you are receiving, your scenario might be different, and what I recommend is raising a support request for this so our Atlassian Support team can look into it. You can raise it here: https://support.atlassian.com/contact/#/
This issue still affects my team. Can you please share resolution details/expected release date? Thank you!
Someone needs to contact Jira team and let them know this is still not fixed
I am lost, it says it is fixed, but where? When did it go out? What was fixed exactly? There is nothing in this ticket that explains if it was fixed besides the resolution, where is the validation detail?......a little frustrating.
Hello!
The bug still persists. Has the patch gone up to production yet?
Hey bf33a2d2690e if you are experiencing this behaviour we recommend creating a Support Ticket with us as this particular bug was closed as Fixed. Thank you!