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  1. Jira Cloud
  2. JRACLOUD-72990

Ability to dismiss or disable Smart Card behavior for links

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    Details

    • Type: Suggestion
    • Status: Closed (View Workflow)
    • Resolution: Duplicate
    • Component/s: None
    • Labels:
      None
    • Feedback Policy:

      Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Description

      Summary

      In Jira Cloud, when inserting links from certain services (e.g. Box.com, Microsoft Onedrive, Dropbox, Google Drive, Invision, Trello, Bitbucket, Github, etc.) the link is automatically converted to a Smart Card link.

      This occurs even when attempting to insert a link as a text link only.

      For some of these services, a message, Connect your account to preview links, displays.

      Problem

      Many users do not want to use the Smart Card behavior here or do not wish to connect their accounts. They simply want to insert a link to the resources.

      Solution

      1. In the Link menu, provide the ability to disable Smart Card behavior for that link specifically, or
      2. Provide a way to dismiss the Connect your account to preview links message besides connecting your account.

      Workaround

      When inserting the link, be sure to use http:// instead of https://. The Smart Card feature will not be activated, and upon visiting the URL, it will automatically redirect to https:// for these services.

      Alternatively, you can press Ctrl + Z (Windows) or Cmd + Z (macOS) (to revert the link to a normal blue link).

      Alternative Workaround

      Set the affected field to Default text renderer. For more information: Configuring Renderers

      When setting a field to Default text renderer, wiki-style rendering will no longer be possible.

      The default text renderer renders a field's content as plain text, with the exception of Jira links and web links. An HTML link will automatically be generated to link to these locations.

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              Assignee:
              Unassigned Unassigned
              Reporter:
              smackie@atlassian.com Shannon
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              1 Vote for this issue
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              8 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: