Hi all!

We are currently looking into different solutions that can address the problems you are experiencing working with Smart Links.

There are different reasons to why the current experience is not ideal for some of your use cases, and we want to make sure we are addressing the most pressing problems first. Some solutions require more time than others, and we want to make sure we can improve the experience incrementally while exploring further possibilities.

I'm happy to announce that you will soon have the option to bypass the Smart Link experience using Cmd+Shift+V when inserting links. We are in the process of implementation and I will update you all once it's available to you.

From the feedback we've received, we know that this will be helpful for many of you, although not the ideal solution for everyone - please know we will continue to explore further. We've received a lot of feedback on the experience of typing text that automatically turns into Smart Links (e.g. when typing file names, domain names or formats) - we will be exploring solutions for these use cases next.

If you want to take a bigger role in helping us build better products, or just want some face-to-face time to express your ideas, please feel free to book in some time with me via https://calendly.com/andremauritz/smart-links-feedback.

Thank you again for all your feedback.

Andre | Product Manager, Linking Platform

Hi folks! Just updating you that we have picked this up and have started implementing a solution, which should solve most of the problems mentioned here. Expect an update on this post in a couple of weeks.

Cheers,
Andre | Product Manager, Linking Platform

Hi all! 
A quick update from the Jira issue and Smart Links teams.

Firstly, thanks for your ongoing, candid feedback. Please rest assured that we are closely monitoring your feedback and discussing internally. 

I understand this issue is increasingly causing challenges for our users. I'm currently working with our Smart Links team to explore this problem space to better understand nearer term improvements. 

I'll continue to update this ticket as I have more to share. 

Cheers, 
Venkatesh | Jira Issue PM

Hi everyone,

Thanks for voting and commenting on this issue. Your feedback is key to helping us understand how you use Jira so we can continue improving your experience. We have reviewed this issue over the last few days, however there are not currently any plans to implement this suggestion.

While we understand the logic for wanting to have different default options, our current focus is on making the unfurl states of Smart Links richer both inside and outside the editor across our products. Based off customer feedback, this is where we believe it’s most necessary to focus our efforts in the short-term.

In the meantime, you can change the Smart Link back to a normal url by clicking on the Smart Link in edit mode, and selecting “Display URL” from the toolbar dropdown.

We will continue to track this ticket and feedback across our various customer channels. Please remember that jira.atlassian.com is one of many inputs for the Jira roadmap. You can learn more about our process here.

I understand that our decision may be disappointing. Please don't hesitate to contact me if you have any questions.

Venkatesh Vasudevan
vvasudevan@atlassian.com
Product Manager, Jira Cloud