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  1. Jira Cloud
  2. JRACLOUD-78270

Option to Disable Smart Links For Non-Atlassian Products in ADF editor (please change original issue to BUG)


    • Icon: Suggestion Suggestion
    • Resolution: Fixed
    • Editor
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    • 0
    • 2
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Atlassian update - 19 November 2021

      Hi folks! Just updating you that we have picked this up and have started implementing a solution, which should solve most of the problems mentioned here. Expect an update on this post in a couple of weeks.

      Andre | Product Manager, Linking Platform

      Hi all! 
      A quick update from the Jira issue and Smart Links teams.

      Firstly, thanks for your ongoing, candid feedback. Please rest assured that we are closely monitoring your feedback and discussing internally. 

      I understand this issue is increasingly causing challenges for our users. I'm currently working with our Smart Links team to explore this problem space to better understand nearer term improvements. 

      I'll continue to update this ticket as I have more to share. 

      Venkatesh | Jira Issue PM

      Hi everyone,

      Thanks for voting and commenting on this issue. Your feedback is key to helping us understand how you use Jira so we can continue improving your experience. We have reviewed this issue over the last few days, however there are not currently any plans to implement this suggestion.

      While we understand the logic for wanting to have different default options, our current focus is on making the unfurl states of Smart Links richer both inside and outside the editor across our products. Based off customer feedback, this is where we believe it’s most necessary to focus our efforts in the short-term.

      In the meantime, you can change the Smart Link back to a normal url by clicking on the Smart Link in edit mode, and selecting “Display URL” from the toolbar dropdown.

      We will continue to track this ticket and feedback across our various customer channels. Please remember that jira.atlassian.com is one of many inputs for the Jira roadmap. You can learn more about our process here.

      I understand that our decision may be disappointing. Please don't hesitate to contact me if you have any questions.

      Venkatesh Vasudevan
      Product Manager, Jira Cloud


      Problem Definition

      On the new issue view, whenever you paste a link on the Description or comment field, Jira initiates a Smart Link that will attempt to preview this link. It shows the below link "Connect to preview link"


      Allow an option to be able to disable the Smart link by providing a "turn off/on" Smart link button, either on the Instance as a whole or on per Issue basis.


      Note: Current workarounds only apply when creating a smart link. As a user viewing a smart link there is no current workaround.

      In order to remove the Smart link from rendering on the new issue view.

      • Paste the Google link for example, once it renders to preview the link
      • Press Ctrl + Z (Windows) or Cmd + Z (MacOS) (this will revert the link to a normal blue link)

      Alternative workaround:

      • When inserting the link, be sure to use http:// instead of [https://|https:]. The Smart Card feature will not be activated, and upon visiting the URL, it will automatically redirect to https:// for these services.

            c124c5bdcbf1 Andre Mauritz
            638d37c6e719 Andrew Stanton
            8 Vote for this issue
            4 Start watching this issue