Hi I have this issue as well. When can we expect to get it resolved?

In Outlook for Microsoft 365 Apps for Enterprise, when I copy text and image data and try to paste this into a comment in a ITSM or ITSD ticket, the text will paste but the image is left out.  No placeholder, nothing.  It just doesn't paste.

If I paste the same items that are still in the clipboard into Microsoft Word, then "Select all" and "Copy" again, the same thing happens, the text pastes but the image is not there.

If I then copy JUST the image, and paste, it will paste the image.  I have to hunt and peck to find where all the images were in my email and cut and paste each one individually in the correct spots to match my email.

Whatever is captured to the clipboard from Outlook email is a different format when you just copy an image by itself. The clipboard data that is captured from word and somehow Jira knows the difference and it works with JUST the image.

I hope this helps.  This issue has been lingering for WAY to long.

Raised in 2019 and still gathering interest after +5 years????

Basic copy and paste from other sources (e.g. Word, Teams) is still broken.

<sarcasm>Well at least Atlassian prioritized emojis. And tickets are now called "Work"... Thank god for that....</sarcasm>

Would really benefit from this fix as it would save time and help keep focus while working tickets with images.

61798e2e779e  the image in your comment is not visible.

Shouldnt this ticket be closed.  It works for me here..

Of course my prior comment rendered perfectly before I pressed the button to submit it but they are all broken afterwards because irony.

To some extent Jira seems to be very picky about exactly what clipboard format(s) are available; and other applications also can be inconsistent.

Here are some details from Outlook in case that is useful.

Example 1... in Outlook (desktop) if I am in VIEW mode for an email and select an image, it renders as follows:

(compare the handles to example 2 below)

If I then right-click to copy that image, Nirsoft InsideClipboard shows this:

Result: Jira is NOT able to paste a usable image in this case.

Example 2: If I reply to that email and thus am in EDIT mode, the same image when selected looks as follows:

(different handles / adornments)

Copying it, Outlook then puts somewhat different formats on the clipboard:

Result: Jira IS able to paste a usable image in this scenario.

We have an application that generates HTML reports that consist of text and embedded images (not linked images). The Image formats on the report can be SVG, PNG, JPG or WEBP.

A copy button on the page runs a very simple javascript that copies the report part of the web page to the clipboard for paste elsewhere.

For MS-OFFICE and other applications the paste includes the images.  But when we paste to a confluence page the images are lost.  We have to go to each image on the HTML page right click copy, find the location of the missing image on the confluence page and press ctrl+v..  In the original copy/paste if the image type is SVG we get the text within the SVG but not the SVG itself.

If copy/paste works for WORD et al then why isn't it working for Confluence.  What is the strategy for confluence?  Is it a replacement for something like WORD or just a tool for small BLOG type pages?  It seems that the collaborative feature of confluence for discussing a page originally generated elsewhere is not so easy.

This is still a key problem. Most issues require cut and pasting of a mix of text and image contents for analysis tickets, dev, testing etc. It seem unbelievable that one cant just cut and paste