Uploaded image for project: 'Jira Cloud'
  1. Jira Cloud
  2. JRACLOUD-81288

When pasting a text with images as a comment the attachments fail to load

    XMLWordPrintable

Details

    • Suggestion
    • Resolution: Duplicate
    • Issue - View
    • None
    • 0
    • 6
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      Issue Summary

      When we copy a text that contains images in the body and then paste it as a comment, the attachments are also uploaded but it shows "Preview unavailable" and if we click on "Save" it shows "Fail to load" for the attachment.
      It seems, the image is not getting copied from the preview as the preview is a thumbnail and not the actual file. So, we need to copy it separately and paste as required.

      Steps to Reproduce

      1. Copy text that contains images (we must use CTRL or Command + A) (I used this one)
      2. Paste the text on the comment box.

      Shared the screen capture video for better understanding.

      Expected Results

      The attachments are added in the comment and it should load.

      Actual Results

      The attachments are added in the comment and it fails to load.

      Workaround

      Copy the text and image separately in full view.

      Attachments

        Issue Links

          Activity

            People

              Unassigned Unassigned
              ssamal@atlassian.com Shakti
              Votes:
              1 Vote for this issue
              Watchers:
              8 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: