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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Capabilities
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None
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3
Issue Summary
Removing a custom field drop-down option removes it from work items but doesn't create an Audit log anywhere.
It also doesn't trigger sync of the field to EI.
Steps to Reproduce
- Create a custom field drop-down (single select) with a few options in Administration → Details Panel Settings
- Go to the correct work item and select option 2+ (not the first one since we can't delete it), save
- Remove the selected option in Details Panel Settings
- Refresh the work item page and see that it has no option selected
- API correctly returns null for that custom field
- Observe the audit log and see that it didn't record the change to no option, only the initial assignment
Expected Results
There should be a way to tell why the work item's custom field changed. The change should be synced to EI.
Actual Results
There is no way to track why this change has occurred.
![]()
When selecting a different value, it appears to be selected from nothing. In the screenshot above the missing log is From [Value_4] To [].
Workaround
Currently, there is no known workaround for this behavior. A workaround will be added here when available.
When removing a custom field option in Details Panel Settings, make sure to check which items could be affected by it and manually change their selection to the correct one.
- is related to
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JIRAALIGN-4761 EI: Custom field drop-down single select does not sync to EI when an option is removed in Details Panel Settings
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- Closed
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- relates to
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PS-122270 Loading...