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  1. Jira Align
  2. JIRAALIGN-4476

Manage Custom Fields is not working (timeout) because of a large number of Team mappings

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    • 1
    • Severity 3 - Minor
    • No

      Problem

       

      Administration -> Jira Setup → Manage Custom Fields is not working (timeout) in Chrome, and in Firefox it is taking too long to fully load the page.

      Environment

      Jira Align cloud 10.111.3

      Steps to Reproduce

      1. Go to Administration â†’ Jira Setup → Manage Custom Fields
      2.  Create hundreds of team fields.
      3. Save it.
      4. Go out of that screen and go back to Manage Custom Fields

      Expected Results

      The page loads to the user.

      Actual Results

      In chrome, it is not working/loading. In Firefox, it takes a long time to load.

      Workaround

      There is no workaround for this.

      Notes

      It was observed that:

      • No VPN is being used.
      • No Network Tracing is being used.
      • The issue is happening with or without a VPN.
      • All users are being affected by this slowness on the same page.
      • The issue happening also with anonymous navigation.
      • The cache was cleaned and the problem was not solved.

       

        1. screenshot-1.png
          140 kB
          Luiz Felipe Arruda

            [JIRAALIGN-4476] Manage Custom Fields is not working (timeout) because of a large number of Team mappings

            Rish Singh made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 732405 ]
            backbone-sync-bot made changes -
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            backbone-sync-bot made changes -
            Does fix include system behavior or UI changes? New: No [ 17031 ]
            Jason Yang made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 732405 ]
            Jeffrie Penrod made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 711266 ]
            Carolina Weibring made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 711266 ]
            Jeffrie Penrod made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 708340 ]
            Jeffrie Penrod made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 708340 ]
            Heidi Hendry (Inactive) made changes -
            Link New: This issue is related to JIRAALIGN-4568 [ JIRAALIGN-4568 ]
            Kyle Foreman made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]

              csmith1@atlassian.com Cap Smith
              f9fc804f30c6 Luiz Felipe Arruda
              Affected customers:
              1 This affects my team
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: