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  1. Jira Align
  2. JIRAALIGN-2642

[JIRAALIGN-2642] MasterLogs.asp is throwing Whoops error page (Query timeout expired)

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    • 24
    • Severity 2 - Major
    • No

      Update - Feb 1, 2024

      Although the status shows Long Term Backlog, we are actively investigating short and long term solutions to solving the performance issues with the audit (change) log in Administration. Once we identify our path(s) forward, we'll update the ticket accordingly.

      Issue Summary

      MasterLogs.asp is throwing Whoops error page (Query timeout expired)

      Steps to Reproduce

      1. Log in to Jira Align as Super Admin
      2. Browse to Admin (cog icon)
      3. Under LOGS section, click Changes
      4. Notice the delay followed by the Whoops error message

      Expected Results

      • The Change Activity Log (MasterLogs) page is loaded successfully as long as the user's system role has the following permission toggle switched on:
        • 6 ADMINISTRATION > Administration > Changes

      NOTE Notice there's no need to be a Super Admin (roleId=9) to browse to & use this page.

      Actual Results

      • Whoops error, the page is not loaded

      Workaround

      • Currently, there is no known workaround for this behavior. A workaround will be added here when available.

        1. 1624637052_113885.xml
          5 kB

          Form Name

            [JIRAALIGN-2642] [JIRAALIGN-2642] MasterLogs.asp is throwing Whoops error page (Query timeout expired)

            Madhuri Mahabhashyam added a comment -

            Hi kforeman@atlassian.com : Is there any update on the fix?

            Madhuri Mahabhashyam added a comment - Hi kforeman@atlassian.com : Is there any update on the fix?
            SET Analytics Bot made changes -
            Support reference count Original: 23 New: 24
            backbone-sync-bot made changes -
            Status Original: Long Term Backlog [ 12073 ] New: Short Term Backlog [ 12074 ]
            SET Analytics Bot made changes -
            Support reference count Original: 22 New: 23

            Joseph Mao added a comment -

            kforeman@atlassian.com  – it's mid-December  – looking for my Christmas gifts and link to the communication plans

            Joseph Mao added a comment - kforeman@atlassian.com  – it's mid-December  – looking for my Christmas gifts and link to the communication plans
            Ashish Kumar made changes -
            Remote Link New: This issue links to "ALIGNSP-27111 (Atlassian Support System)" [ 970884 ]
            tthapa made changes -
            Remote Link New: This issue links to "PS-175422 (Atlassian Support System)" [ 966681 ]

            Kyle Foreman added a comment -

            Hi 759955e045dd... Our engineering teams have been hard at work on this and we've identified a solution to archive old audit log entries. We'll be publishing some communications on our plans here in early-mid December. So stay tuned!

             

            Kyle Foreman added a comment - Hi 759955e045dd ... Our engineering teams have been hard at work on this and we've identified a solution to archive old audit log entries. We'll be publishing some communications on our plans here in early-mid December. So stay tuned!  

            Magnus Lundin added a comment -

            kforeman@atlassian.com is there any update on this one?

            Magnus Lundin added a comment - kforeman@atlassian.com is there any update on this one?
            SET Analytics Bot made changes -
            Support reference count Original: 21 New: 22

              csmith1@atlassian.com Cap Smith
              vvyhovskyi@atlassian.com Vitalii Vyhovskyi (Inactive)
              Affected customers:
              30 This affects my team
              Watchers:
              41 Start watching this issue

                Created:
                Updated: