Details
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Bug
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Resolution: Fixed
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Low
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10.60, 10.61, 10.62, 10.63, 10.64
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1
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Severity 3 - Minor
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X-Men - RHP5
Description
Issue Summary
MasterLogs.asp is throwing Whoops error page (Query timeout expired)
Steps to Reproduce
- Repro on bimodal
- Log in to Jira Align as Super Admin
- Browse to Admin (cog icon)
- Under LOGS section, click Changes
- Notice the delay followed by the Whoops error message
Expected Results
Logs page loaded successfully
Actual Results
Whoops error page
// // ASP // { [-] ASP_function: OOFunctionsSql.SetRSParamsCursor correlationid: OKK+jFiOuVFcLeOvTyQo5o1L21KfjGvTROSVvDRPHvQ= customer_db: CUSTOMER_NAME error_description: Query timeout expired error_id: 18616 error_number: -2147217871 error_source: Microsoft SQL Server Native Client 11.0 log_type: exception logfrom_location: Website-ASP timestamp: 2020-01-23T15:32:15.040000-05:00 url: https://INSTANCE_NAME.agilecraft.com:443/MasterLogs.asp urlverb: POST user: 8234 version: 10.62.0.1240 }
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
Attachments
Issue Links
- is related to
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- Closed
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- Long Term Backlog
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- resolves
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ALIGNSP-1268 Loading...
(1 resolves)