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  1. Jira Align
  2. JIRAALIGN-2642

[JIRAALIGN-2642] MasterLogs.asp is throwing Whoops error page (Query timeout expired)


    • 20
    • Severity 2 - Major
    • No

      Update - Feb 1, 2024

      Although the status shows Long Term Backlog, we are actively investigating short and long term solutions to solving the performance issues with the audit (change) log in Administration. Once we identify our path(s) forward, we'll update the ticket accordingly.

      Issue Summary

      MasterLogs.asp is throwing Whoops error page (Query timeout expired)

      Steps to Reproduce

      1. Log in to Jira Align as Super Admin
      2. Browse to Admin (cog icon)
      3. Under LOGS section, click Changes
      4. Notice the delay followed by the Whoops error message

      Expected Results

      • The Change Activity Log (MasterLogs) page is loaded successfully as long as the user's system role has the following permission toggle switched on:
        • 6 ADMINISTRATION > Administration > Changes

      NOTE Notice there's no need to be a Super Admin (roleId=9) to browse to & use this page.

      Actual Results

      • Whoops error, the page is not loaded


      • Currently, there is no known workaround for this behavior. A workaround will be added here when available.

            csmith1@atlassian.com Cap Smith
            vvyhovskyi@atlassian.com Vitalii Vyhovskyi
            28 Vote for this issue
            36 Start watching this issue