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Bug
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Resolution: Unresolved
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Medium
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None
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10.82, 10.83, 10.84, 10.85, 10.86, 10.87, 10.88, 10.93, 10.94, 10.95, 10.96, 10.97.0, 10.99.0, 10.99.2, 10.124.3, 10.125.3, 10.126.3
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21
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Severity 2 - Major
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No
Update - Feb 1, 2024
Although the status shows Long Term Backlog, we are actively investigating short and long term solutions to solving the performance issues with the audit (change) log in Administration. Once we identify our path(s) forward, we'll update the ticket accordingly.
Issue Summary
MasterLogs.asp is throwing Whoops error page (Query timeout expired)
Steps to Reproduce
- Log in to Jira Align as Super Admin
- Browse to Admin (cog icon)
- Under LOGS section, click Changes
- Notice the delay followed by the Whoops error message
Expected Results
- The Change Activity Log (MasterLogs) page is loaded successfully as long as the user's system role has the following permission toggle switched on:
- 6 ADMINISTRATION > Administration > Changes
NOTE Notice there's no need to be a Super Admin (roleId=9) to browse to & use this page.
Actual Results
- Whoops error, the page is not loaded
Workaround
- Currently, there is no known workaround for this behavior. A workaround will be added here when available.
- is related to
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JIRAALIGN-6520 Change Activity Log: Takes a long time to load using the predifined date filter
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- Closed
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ALIGNSP-21065 Loading...
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PS-143122 Loading...
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PS-148923 Loading...
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PS-169850 Loading...
- relates to
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JIRAALIGN-1636 [JIRAALIGN-1636] Query timeout (again) when attempting to search the Administration -> Changes page
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- Closed
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JIRAALIGN-541 Change Log: Large Data Searches Result In Whoops
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- Closed
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JIRAALIGN-2761 Applying filter on Change Activity Log page results in a Whoops error message (RPM_GET_AUDIT_LIST)
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- Closed
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JIRAALIGN-1076 MasterLogs.asp is throwing Whoops error page (Query timeout expired)
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- Closed
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ALIGNSP-10211 Loading...
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ALIGNSP-10778 Loading...
- mentioned in
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Page Loading...
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- resolves
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ACE-4052 Loading...
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ALIGNSP-7174 Loading...
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ALIGNSP-9458 Loading...
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ALIGNSP-10007 Loading...
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ALIGNSP-21384 Loading...
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ALIGNSP-21492 Loading...
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ALIGNSP-21910 Loading...
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ALIGNSP-22575 Loading...
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PS-77915 Loading...
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PS-79913 Loading...
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PS-143884 Loading...
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PS-156389 Loading...