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Bug
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Resolution: Unresolved
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Medium
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None
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10.82, 10.83, 10.84, 10.85, 10.86, 10.87, 10.88, 10.93, 10.94, 10.95, 10.96, 10.97.0, 10.99.0, 10.99.2, 10.124.3, 10.125.3, 10.126.3
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21
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Severity 2 - Major
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No
Update - Feb 1, 2024
Although the status shows Long Term Backlog, we are actively investigating short and long term solutions to solving the performance issues with the audit (change) log in Administration. Once we identify our path(s) forward, we'll update the ticket accordingly.
Issue Summary
MasterLogs.asp is throwing Whoops error page (Query timeout expired)
Steps to Reproduce
- Log in to Jira Align as Super Admin
- Browse to Admin (cog icon)
- Under LOGS section, click Changes
- Notice the delay followed by the Whoops error message
Expected Results
- The Change Activity Log (MasterLogs) page is loaded successfully as long as the user's system role has the following permission toggle switched on:
- 6 ADMINISTRATION > Administration > Changes
NOTE Notice there's no need to be a Super Admin (roleId=9) to browse to & use this page.
Actual Results
- Whoops error, the page is not loaded
Workaround
- Currently, there is no known workaround for this behavior. A workaround will be added here when available.
- is related to
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- Closed
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ALIGNSP-21065 Loading...
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- resolves
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