• Type: Bug
• Resolution: Fixed
• Priority: Highest
• Fix Version/s: 10.70
• Affects Version/s: 10.59, 10.60, 10.61, 10.67
• Component/s: administration - platform
• Labels:

  None

1. zendesk v support.png

   09/Apr/2020 1:26 PM

   820 kB

   Caz

[JIRAALIGN-1017] support.asp : https://<instance-name>/support.asp redirects to Zendesk

Rodrigo Cortez made changes - 02/Feb/2022 3:43 AM

Remote Link

New: This issue links to "Page (Confluence)" [ 617010 ]

Caz (Inactive) made changes - 24/Apr/2020 5:24 PM

Resolution		New: Fixed [ 1 ]
Status	Original: Waiting for Release [ 12075 ]	New: Closed [ 6 ]

Collapse comment: Caz (Inactive) added a comment - 24/Apr/2020 5:24 PM

Caz (Inactive) added a comment - 24/Apr/2020 5:24 PM

Closed in 10.70 with fix: Help in the left navigation and on slideout panels link to zendesk guides. While Support in the left nav links to https://support.atlassian.com/jira-align/  .

Expand comment: Caz (Inactive) added a comment - 24/Apr/2020 5:24 PM

Caz (Inactive) added a comment - 24/Apr/2020 5:24 PM Closed in 10.70 with fix: Help in the left navigation and on slideout panels link to zendesk guides. While Support in the left nav links to  https://support.atlassian.com/jira-align/   .

Iryna Dziadyk (Inactive) made changes - 17/Apr/2020 3:17 PM

Sprint

Original: Avengers - RHP8 [ 5688 ]

New: Avengers - RHP8, Avengers - SCORP1 [ 5688, 5759 ]

align-connector-bot made changes - 17/Apr/2020 10:35 AM

Description

Original: h3. Issue Summary {{support.asp}} : {{[https://<instance-name>/support.asp|https://%3Cinstance-name%3E/support.asp]}} redirects to Zendesk instead of to Atlassian Support h3. Steps to Reproduce  # Log in to Jira Align  # Point your browser to {{[https://<instance-name>/support.asp|https://%3Cinstance-name%3E/support.asp]}} page  # Notice:  ## the misleading *Jira Align Help* title  ## the _"Help"_ link to decommissioned [https://agilecrafthelp.zendesk.com|https://agilecrafthelp.zendesk.com/] h3. Expected Results The {{support.asp}} page should points to *Atlassian Support* landing page for Jira Align [https://support.atlassian.com/jira-align/] Help links (in left nav and top of Help slide-out links) should still point to Zendesk h3. Actual Results The {{support.asp}} page points to deprecated *Zendesk* landing page [https://agilecrafthelp.zendesk.com/] h3. Workaround Adjust platform settings manually and prevent the {{support.asp}} page from been called.  # As a {{Super Admin}}, browse to _Administration_ page (cog icon)  # Click on *Platform* under _SETTINGS_ section  # Click on *General* tab  # Type in *{{[https://support.atlassian.com/jira-align/]}}* in the {{"Support" Link}} text field  # Click *Save Settings* button  # Log off then log in again to commit changes

New: h3. Issue Summary {{support.asp}} : {{[https://<instance-name>/support.asp|https://%3Cinstance-name%3E/support.asp]}} redirects to Zendesk instead of to Atlassian Support h3. Steps to Reproduce  # Log in to Jira Align  # Point your browser to {{[https://<instance-name>/support.asp|https://%3Cinstance-name%3E/support.asp]}} page  # Notice:  ## the misleading *Jira Align Help* title  ## the _"Help"_ link to decommissioned [https://agilecrafthelp.zendesk.com|https://agilecrafthelp.zendesk.com/] h3. Expected Results The {{support.asp}} page should points to *Atlassian Support* landing page for Jira Align [https://support.atlassian.com/jira-align/] Help links (in left nav and top of Help slide-out links) should still point to Zendesk h3. Actual Results The {{support.asp}} page points to deprecated *Zendesk* landing page [https://agilecrafthelp.zendesk.com/] h3. Workaround Adjust platform settings manually and prevent the {{support.asp}} page from been called.  # As a {{Super Admin}}, browse to _Administration_ page (cog icon)  # Click on *Platform* under _SETTINGS_ section  # Click on *General* tab  # Type in *{{[https://support.atlassian.com/jira-align/]}}* in the {{"Support" Link}} text field  # Click *Save Settings* button  # Log off then log in again to commit changes

Dmytriy Veretiuk (Inactive) made changes - 17/Apr/2020 10:26 AM

Assignee

Original: Bohdan Bondarets [ bbondarets@atlassian.com ]

New: Caz [ cgottlieb@atlassian.com ]

Dmytriy Veretiuk (Inactive) made changes - 17/Apr/2020 10:25 AM

Status

Original: In Progress [ 3 ]

New: Waiting for Release [ 12075 ]

Dmytriy Veretiuk (Inactive) made changes - 17/Apr/2020 10:25 AM

Fix Version/s		New: 10.70 [ 91627 ]
Fix Version/s	Original: 10.67 [ 91498 ]

Bohdan Bondarets (Inactive) made changes - 15/Apr/2020 2:54 PM

Status

Original: Short Term Backlog [ 12074 ]

New: In Progress [ 3 ]

Bohdan Bondarets (Inactive) made changes - 15/Apr/2020 2:00 PM

Assignee

New: Bohdan Bondarets [ bbondarets@atlassian.com ]

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