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  1. Jira Align
  2. JIRAALIGN-570

Support Link URL broken on some instances after updates are pushed

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    • Severity 3 - Minor
    • In the days following an update to a new release on either prodcution or test instances, click the User menu on the left hand navigation menu. Click Support.
    • Hide
      The Support link should be:
      https://support.atlassian.com/jira-align/

      The Help link should be:
      https://agilecrafthelp.zendesk.com/hc/en-us

      If customers have already customized the links, their links should be retained
      Show
      The Support link should be: https://support.atlassian.com/jira-align/ The Help link should be: https://agilecrafthelp.zendesk.com/hc/en-us If customers have already customized the links, their links should be retained
    • Hide
      The URL during the course of the update has changed to: http://{host}/support.asp, and the user cannot get to the support site. Basically, the hostname of the Jira Align instance (i.e. partners.agilecraft.com) is wiped out and {host} is put in its place.



      WORKAROUND:

      There is a workaround, which entails:

      Navigate to Administration -> Platform

      Click the General tab

      Notice that the correct hostname and URL is present for the support link.

      Cut and paste the URL into the support link dialog box

      Save the settings

      The support link is now fixed.
      Show
      The URL during the course of the update has changed to: http://{host}/support.asp, and the user cannot get to the support site. Basically, the hostname of the Jira Align instance (i.e. partners.agilecraft.com) is wiped out and {host} is put in its place. WORKAROUND: There is a workaround, which entails: Navigate to Administration -> Platform Click the General tab Notice that the correct hostname and URL is present for the support link. Cut and paste the URL into the support link dialog box Save the settings The support link is now fixed.
    • Party Parrots - TART3, Avengers - USH5

      Problem:
      On some, but, not all Align instances it has been noticed that the support link URL becomes unusable after we push our bi-weekly update. 

      Steps to Reproduce:
      1) In the days following an update to a new release on either production or test instances, click the User menu on the left hand navigation menu.  Click Support.
      ​

      Expected Results:

      The Support link should be:
      https://support.atlassian.com/jira-align/

      The Help link should be:
      https://agilecrafthelp.zendesk.com/hc/en-us

      If customers have already customized the links, their links should be retained

      Actual result:
      The URL during the course of the updated has changed:  http://

      {host}

      /support.asp, and the user cannot get to the support site.  Basically, the hostname of the Jira Align instance (i.e. partners.agilecraft.com) is wiped out and {host}

      is put in its place.

      WORKAROUND:
      There is a workaround, which entails:
      Navigate to Administration -> Platform
      Click the General tab
      Notice that the correct hostname and URL is present for the support link. 
      Cut and paste the URL into the support link dialog box
      Save the settings
      The support link is now fixed.

              eac07d2d8a35 Roman Koshovskyi (Inactive)
              kbaxley Kent Baxley
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                Created:
                Updated:
                Resolved: