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  1. Jira Align
  2. JIRAALIGN-1017

support.asp : https://<instance-name>/support.asp redirects to Zendesk


    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Highest Highest
    • 10.70
    • 10.59, 10.60, 10.61, 10.67
    • None
    • Severity 3 - Minor
    • Avengers - RHP8, Avengers - SCORP1

      Issue Summary

      support.asp : https://<instance-name>/support.asp redirects to Zendesk instead of to Atlassian Support

      Steps to Reproduce

      1. Log in to Jira Align
      2. Point your browser to https://<instance-name>/support.asp page
      3. Notice:
        1. the misleading Jira Align Help title
        2. the "Help" link to decommissioned https://agilecrafthelp.zendesk.com

      Expected Results

      The support.asp page should points to Atlassian Support landing page for Jira Align https://support.atlassian.com/jira-align/

      Help links (in left nav and top of Help slide-out links) should still point to Zendesk

      Actual Results

      The support.asp page points to deprecated Zendesk landing page https://agilecrafthelp.zendesk.com/


      Adjust platform settings manually and prevent the support.asp page from been called.

      1. As a Super Admin, browse to Administration page (cog icon)
      2. Click on Platform under SETTINGS section
      3. Click on General tab
      4. Type in https://support.atlassian.com/jira-align/ in the "Support" Link text field
      5. Click Save Settings button
      6. Log off then log in again to commit changes

            cgottlieb@atlassian.com Caz (Inactive)
            rcortez@atlassian.com Rodrigo Cortez
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