-
Bug
-
Resolution: Fixed
-
Highest
-
10.59, 10.60, 10.61, 10.67
-
None
-
Severity 3 - Minor
-
Avengers - RHP8, Avengers - SCORP1
Issue Summary
support.asp : https://<instance-name>/support.asp redirects to Zendesk instead of to Atlassian Support
Steps to Reproduce
- Log in to Jira Align
- Point your browser to https://<instance-name>/support.asp page
- Notice:
- the misleading Jira Align Help title
- the "Help" link to decommissioned https://agilecrafthelp.zendesk.com
Expected Results
The support.asp page should points to Atlassian Support landing page for Jira Align https://support.atlassian.com/jira-align/
Help links (in left nav and top of Help slide-out links) should still point to Zendesk
Actual Results
The support.asp page points to deprecated Zendesk landing page https://agilecrafthelp.zendesk.com/
Workaround
Adjust platform settings manually and prevent the support.asp page from been called.
- As a Super Admin, browse to Administration page (cog icon)
- Click on Platform under SETTINGS section
- Click on General tab
- Type in https://support.atlassian.com/jira-align/ in the "Support" Link text field
- Click Save Settings button
- Log off then log in again to commit changes
- relates to
-
JIRAALIGN-570 Support Link URL broken on some instances after updates are pushed
- Closed
-
ALIGNSP-1103 Loading...