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      Problem

      As of now, there is no a way a customer can see the users who are using a particular 3rd party app.

      Suggested Solution

      It would be great if we can provide the organisation admins, the ability to see this data from admin.atlassian.com

      Why This Is Important

      This helps the customers to make a decision on whether the app needs to be retained or not. This also gives an insight into the number of users utilising the apps.

      As a Jira Admin, It would be great like to know:

      • What users are using add-ons that we are being charged for?
      • When was the last time they used it?
      • When did we start using it?
      • When was it downloaded and used?

      All the above requirements will help customers to identify and manage the third apps usage. 

      Workaround

      (Add a workaround, if available)

            [ECO-470] Usage statistics for third party apps

            Hi,
            Many of our customers have expressed strong interest in this feature as well.
            In particular, for paid third-party apps, not being able to see who is actually using them creates a lot of inconvenience.
            We sincerely hope this feature will be prioritized and implemented soon.
            Regards.

            Commercial Account Polaris Office added a comment - Hi, Many of our customers have expressed strong interest in this feature as well. In particular, for paid third-party apps, not being able to see who is actually using them creates a lot of inconvenience. We sincerely hope this feature will be prioritized and implemented soon. Regards.

            • - Almost 4 years since the request opened
            • +200 votes for this feature
            • Not available in Cloud for any plan
            • Not available in Atlassian Guard for any plan
            • Not available in org-admin section

            How can we ensure our environment is safe if even we are not able to track third party app connections? Basically any user can connect with anny offensive and not secure app and we have not the opportunity to track/maange this????

            Fernando Silva added a comment - - Almost 4 years since the request opened +200 votes for this feature Not available in Cloud for any plan Not available in Atlassian Guard for any plan Not available in org-admin section How can we ensure our environment is safe if even we are not able to track third party app connections? Basically any user can connect with anny offensive and not secure app and we have not the opportunity to track/maange this????

            Doesn't make sense to the company why this was available in a very late version of Jira and not in the newest, coolest cloud version with PREMIUM tear.

            sergio.gonzalez added a comment - Doesn't make sense to the company why this was available in a very late version of Jira and not in the newest, coolest cloud version with PREMIUM tear.

            We took over our Atlassian instance from another group and they have no idea where our current old plug-ins came from.  We are in the process of cleaning up things and looks like the only way we can figure out if someone is even using the old plugins is to uninstall and see is anyone complains.  Not a great experience.  Seems like this would be an easy fix.  

            Johnny Hunter added a comment - We took over our Atlassian instance from another group and they have no idea where our current old plug-ins came from.  We are in the process of cleaning up things and looks like the only way we can figure out if someone is even using the old plugins is to uninstall and see is anyone complains.  Not a great experience.  Seems like this would be an easy fix.  

            This is basic reporting data that should be available to administrators. The fact it was possible to do this in Jira Data Center but not in Cloud is very disappointing, especially considering Atlassian push Cloud so heavily. This request is not a massively complex feature request and to have been open since 2021 with no update is a shame.

            Thomas Litherland added a comment - This is basic reporting data that should be available to administrators. The fact it was possible to do this in Jira Data Center but not in Cloud is very disappointing, especially considering Atlassian push Cloud so heavily. This request is not a massively complex feature request and to have been open since 2021 with no update is a shame.

            +1

            This would be a game changer in helping track usage of Third Party Apps which usually have high costs. Please add this feature to the suite of Admin tools to better improve Jira platform management. Thank you.

            Aditya Nambiar added a comment - +1 This would be a game changer in helping track usage of Third Party Apps which usually have high costs. Please add this feature to the suite of Admin tools to better improve Jira platform management. Thank you.

            +1 This would be very helpful to manage 3rd party components.

            Wojciech Zajac added a comment - +1 This would be very helpful to manage 3rd party components.

            +1! 
            its really crazy that there is no way for an admin to see usage of part of the system. 

            Amit Holtzman added a comment - +1!  its really crazy that there is no way for an admin to see usage of part of the system. 

            Dan Hirner added a comment -

            What's the status of this? It's been open since 2021. 

            Dan Hirner added a comment - What's the status of this? It's been open since 2021. 

            We have a process of reoccurring reviews of existing apps.

            A feature like this could save us a lot of time we currently spend on reaching out to our users to try and figure out if an app is still being used or providing the required value.

            It would also make it easier to justify onboarding new apps as it would greatly reduce the administrative burden.

            Rune Rasmussen added a comment - We have a process of reoccurring reviews of existing apps. A feature like this could save us a lot of time we currently spend on reaching out to our users to try and figure out if an app is still being used or providing the required value. It would also make it easier to justify onboarding new apps as it would greatly reduce the administrative burden.

              Unassigned Unassigned
              d31ee7a4b64e Aruna Johny (Inactive)
              Votes:
              270 Vote for this issue
              Watchers:
              206 Start watching this issue

                Created:
                Updated: