-
Suggestion
-
Resolution: Unresolved
-
211
-
Problem
As of now, there is no a way a customer can see the users who are using a particular 3rd party app.
Suggested Solution
It would be great if we can provide the organisation admins, the ability to see this data from admin.atlassian.com
Why This Is Important
This helps the customers to make a decision on whether the app needs to be retained or not. This also gives an insight into the number of users utilising the apps.
As a Jira Admin, It would be great like to know:
- What users are using add-ons that we are being charged for?
- When was the last time they used it?
- When did we start using it?
- When was it downloaded and used?
All the above requirements will help customers to identify and manage the third apps usage.
Workaround
(Add a workaround, if available)
- is related to
-
- Gathering Interest
-
- Gathering Interest
-
- Gathering Interest
-
- Gathering Interest
-
- Gathering Interest
-
- Gathering Interest
-
- Gathering Interest
-
- Gathering Interest
- relates to
-
- Gathering Interest
-
- Gathering Interest
- mentioned in
-
Page Loading...
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
[ECO-470] Usage statistics for third party apps
We have a process of reoccurring reviews of existing apps.
A feature like this could save us a lot of time we currently spend on reaching out to our users to try and figure out if an app is still being used or providing the required value.
It would also make it easier to justify onboarding new apps as it would greatly reduce the administrative burden.
+1 please, Atlassian!. This would be a game changer in many ways ... Yeah, granted add-ons may not like this but as the host application, I think this would make a great deal of sense. Thank you
Feeling compelled to chime in on the recent comments. This is a significant Gap in basic reporting that Atlassian should be providing customer base. The votes are not extensive on this, but as has been stated before, I think the weight of those votes are heavy enough to get this some traction
We are in desparate need for this functionality as the app vendors themselves do not want to or have the information to share. I have contacted them all and out of 13 just one had some kind of information to use.
This would be especially helpful when getting to the end of the year, when we are looking at renewing contracts, etc..it's embarrassing to send out a survey asking users if they use this or that app.
Only 153 votes BUT I would say they are heavy votes - meaning, this would add a ton of valuable insight on how apps are used to compare against costs paid, and general administrative analytics ... Please push up the rank on this, Atlassian. Much appreciated.
Thank you
I just got tasked with trying to find how many users are using each marketplace app so we can figure out if we are wasting money. As of right now there is no way of gathering this information without talking to the entire user base and even then, that isn't a reliable way to gather this data.
Please put something in place ASAP to save us admins from insane headaches.
Critical to understand what apps are having money thrown away because no one is using it. The fact that it is available in data center installs but not Cloud is ridiculous! My company is floored that we cannot see this information. This is below the board activity.
+1!
its really crazy that there is no way for an admin to see usage of part of the system.