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  1. Confluence Data Center
  2. CONFSERVER-32845

Confluence crashes when rendering from pdf Files with Bézier curves

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      JVM settings > 4GB memory store produce a Confluence crash when rendering PDF files with large images.

      Steps to reproduce:

      1. Configure a Confluence instance with > 4GB of memory
      2. Attach Medusa.pdf to a page and embed it in a ViewFile macro
      3. Save the page and Confluence will crawl to a halt and crash

      The bug's behaviour appears to be identical to the CONF-30711 bug.
      The workaround from the CONF-30711 bug doesn't work.

      Possible Workaround one of customers reported that upgrading java to version 7u55 stabilised the instance from the occurrence of crashes.

        1. CCTV IBC 1.pdf
          175 kB
        2. hs_err_pid1950.log
          56 kB
        3. Medusa.pdf
          1.71 MB
        4. PoisonPDFmonitoring.jpg
          PoisonPDFmonitoring.jpg
          256 kB
        5. Screen Shot 2014-06-13 at 2.41.44 PM.png
          Screen Shot 2014-06-13 at 2.41.44 PM.png
          69 kB
        6. Screen Shot 2014-06-13 at 2.42.17 PM.png
          Screen Shot 2014-06-13 at 2.42.17 PM.png
          48 kB

            [CONFSERVER-32845] Confluence crashes when rendering from pdf Files with Bézier curves

            Katherine Yabut made changes -
            Workflow Original: JAC Bug Workflow v3 [ 2891602 ] New: CONFSERVER Bug Workflow v4 [ 2983685 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow v2 [ 2777795 ] New: JAC Bug Workflow v3 [ 2891602 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow [ 2735930 ] New: JAC Bug Workflow v2 [ 2777795 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2394875 ] New: JAC Bug Workflow [ 2735930 ]
            Alex Yakovlev (Inactive) made changes -
            Labels Original: CSP-119387 affects-server bugfix editor loyalty pdf-generation New: CSP-119387 affects-server editor loyalty pdf-generation
            Alex Yakovlev (Inactive) made changes -
            Labels Original: CSP-119387 affects-server bugfix editor pdf-generation New: CSP-119387 affects-server bugfix editor loyalty pdf-generation
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 [ 2290581 ] New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2394875 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2228567 ] New: Confluence Workflow - Public Facing - Restricted v5 [ 2290581 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2184899 ] New: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2228567 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 [ 1943233 ] New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2184899 ]

              honguyen Hoang Nguyen (Inactive)
              aen-support1 AEN Support
              Affected customers:
              6 This affects my team
              Watchers:
              17 Start watching this issue

                Created:
                Updated:
                Resolved: