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  1. Confluence Data Center
  2. CONFSERVER-32845

Confluence crashes when rendering from pdf Files with Bézier curves

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      JVM settings > 4GB memory store produce a Confluence crash when rendering PDF files with large images.

      Steps to reproduce:

      1. Configure a Confluence instance with > 4GB of memory
      2. Attach Medusa.pdf to a page and embed it in a ViewFile macro
      3. Save the page and Confluence will crawl to a halt and crash

      The bug's behaviour appears to be identical to the CONF-30711 bug.
      The workaround from the CONF-30711 bug doesn't work.

      Possible Workaround one of customers reported that upgrading java to version 7u55 stabilised the instance from the occurrence of crashes.

        1. Medusa.pdf
          1.71 MB
        2. hs_err_pid1950.log
          56 kB
        3. PoisonPDFmonitoring.jpg
          PoisonPDFmonitoring.jpg
          256 kB
        4. CCTV IBC 1.pdf
          175 kB
        5. Screen Shot 2014-06-13 at 2.42.17 PM.png
          Screen Shot 2014-06-13 at 2.42.17 PM.png
          48 kB
        6. Screen Shot 2014-06-13 at 2.41.44 PM.png
          Screen Shot 2014-06-13 at 2.41.44 PM.png
          69 kB

            [CONFSERVER-32845] Confluence crashes when rendering from pdf Files with Bézier curves

            Katherine Yabut made changes -
            Workflow Original: JAC Bug Workflow v3 [ 2891602 ] New: CONFSERVER Bug Workflow v4 [ 2983685 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow v2 [ 2777795 ] New: JAC Bug Workflow v3 [ 2891602 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow [ 2735930 ] New: JAC Bug Workflow v2 [ 2777795 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2394875 ] New: JAC Bug Workflow [ 2735930 ]
            Alex Yakovlev (Inactive) made changes -
            Labels Original: CSP-119387 affects-server bugfix editor loyalty pdf-generation New: CSP-119387 affects-server editor loyalty pdf-generation
            Alex Yakovlev (Inactive) made changes -
            Labels Original: CSP-119387 affects-server bugfix editor pdf-generation New: CSP-119387 affects-server bugfix editor loyalty pdf-generation
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 [ 2290581 ] New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2394875 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2228567 ] New: Confluence Workflow - Public Facing - Restricted v5 [ 2290581 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2184899 ] New: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2228567 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 [ 1943233 ] New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2184899 ]

              honguyen Hoang Nguyen (Inactive)
              aen-support1 AEN Support
              Affected customers:
              6 This affects my team
              Watchers:
              17 Start watching this issue

                Created:
                Updated:
                Resolved: